Bildeston Health Centre
Feedback Rating
Based on 263 reviews
Reviews (263)
Staff are great
April 25, 2022
I've not had a face to face appointment with a GP for sometime and have been put off calling due to the procedures in place and the need to go through a triage process. In the past the staff have been great, I just need to get used to the new system.
A very good surgery
April 25, 2022
The surgery over the years has been excellent, with great staff. For me the system in place works very well and I like that you can just have a phone call with a GP as it resolves the issues without the need to go in to the surgery. For my husband who is hard of hearing the phone triage really doesn't work and is preventing him contacting the surgery. Overall the care provided by staff is very good.
Blood tests easy to book
April 25, 2022
I've had a regular blood test this morning which are easy to book. I've also been triaged and spoken to a GP for an issue which worked really well and addressed the problem. Its a brilliant surgery, they do everything well.
Triage works well
April 25, 2022
I called first thing and spoke to a GP a short while later so for me the triage process works really well as it has addressed the problem and I haven't needed to come in to the surgery for something unnecessary. I've seen the nurses in the past and they've been great too so I'm happy with how it all works.
Easy to get appointments
April 25, 2022
I tend to see the nurses the most and it's easy to get appointments when I need them. The system in place works well and ensures you get an appropriate appointment with the right clinician. The surgery do very well and the staff are friendly, courteous and helpful.
A great surgery
April 25, 2022
I have no issues, its a great surgery where you can get seen quickly by a GP when needed and issues are sorted out quickly, even the phone calls with a doctor work well. I am concerned generally that everything is now phone or online based and although I can manage with this there is an assumption you can go online and not everyone can. It would be great if the phone system could tell you where you are in the queue to give you a rough idea how long you might have to wait to speak to someone.
Phone consultations work well
April 25, 2022
I've had a phone consultation this morning and it's sorted out my medication issues and hopefully that will do the trick. The surgery is very good, I've mainly had phone consultations but would prefer more face to face appointments but everything has been addressed when I've called. Reception staff are always lovely and helpful, the only issue is that waiting outside for prescriptions can be quite cold.
Working well, staff great
April 25, 2022
I've had phone calls with my GP which have addressed the issues and following blood tests I was referred to hospital and told to go straight to A&E. The face to face appointments I've had work really well and my GP is amazing, I really can't fault the surgery.
Very helpful and supportive practice
January 20, 2022
I was quite unwell in July and the GP I spoke to was really kind, supportive. Reception staff were responsive and helpful, nothing was too much trouble. They made me feel that I wasn't a bother.
Brilliant
November 26, 2021
Always 100% here they are doing a great job. I would prefer to see a return to the old system when possible as prefer talking to someone in person rather than on the phone. The only problem I've had is that the surgery can not see my xrays from Ipswich hospital for some reason.
