Botesdale Health Centre
Feedback Rating
Based on 164 reviews
Reviews (164)
Triage worked well
June 7, 2022
I called first thing and had a call back from the doctor with in 10 minutes and then an appointment 2 hours later. The doctors and nurses are helpful and friendly and I find they really listen to what is being said, they do a wonderful job.
Can't fault the surgery
June 7, 2022
The children are seen immediately and I feel that the triage process is a real bonus as it means you don't have to come in for everything. The phones are busy but I tend to use econsult to avoid them but you can't use it for the children and it would help if you could even if it was just for their prescriptions.
Caring staff
June 7, 2022
The phone lines are busy in the morning but I'm flexible about who I'm happy to see so that makes it easier to see a doctor or nurse and appointments are always available. The staff explain issues well and they are caring. The booking in computer in the surgery never seems to work.
Dr's are brilliant
June 7, 2022
The level of care provided by the doctors and nurses is brilliant, I really can't fault them. Mental health support is second to none but I can't understand why the pharmacy was closed for such a large village a few years ago.
Happy with phone or econsult
June 7, 2022
I'm happy to see any of the doctors, I would prefer to see my own GP but all are great. Also happy to use either the phone or econsult to contact the surgery for appointments. It's a brilliant surgery best I've ever been with and it is really great to have xray facilities.
Triage works well
June 7, 2022
I like the triage process, it works well and I use a mix of econsult and phone to contact the surgery. The support provided by the practice during a time of crisis has been very good and overall the staff are brilliant and I wouldn't change a thing. They provide care with respect and compassion. I've had a blood test this morning and I haven't had any problems getting the appointments. A covered waiting area outside would be a great addition especially for winter and queuing for medication. I do wonder whether one of the windows in the reception area could be opened up for patients to put prescriptions in to the dispensary rather than them having to go out of the building after an appointment and queuing to come back in again.
Lovely staff
June 7, 2022
I've not had any issues getting the rare appointments I've needed. It's a lovely very good practice and the staff are great. I've not experienced any issues with my prescriptions either it all works very well.
No issues getting appointments
June 7, 2022
The phones are busy and I'd prefer to have another option to contact the surgery. The care is good, staff are helpful and great when you do see them. There are no issues getting appointments so it works well.
Lovely staff
June 7, 2022
The staff at the surgery are lovely and are very good with our young son. The doctor we saw was lovely and explained everything really well. The wait on the phone was quite long and I try to use econsult depending on the situation.
Long wait on the phone
June 7, 2022
I've been 38 in the queue and waited an hour on the phone to speak to someone. I like the continuity with the doctors but it's not easy and can be very difficult if you're not online. My job doesn't allow me to call at the times the practice wants but I'm told that for non urgent issues that calling at those times is the only way to get an appointment. I've complained in the past but feel that the response has been that you can always leave.
