Botesdale Health Centre
Feedback Rating
Based on 164 reviews
Reviews (164)
Very helpful staff
October 5, 2022
It's a very good surgery and I'm finding it easier to get appointments just by talking to reception. Very helpful staff.
Very good surgery
October 5, 2022
It's a very good surgery and doctors and staff are great, offering a quick and efficient service. The surgery does get very hot in summer and there are times when the text message about picking up medications doesn't always arrive.
Excellent
October 5, 2022
It can run a bit behind, and you don't always know who you will be seeing, but the staff are all very good and so friendly, I really can't fault them. Have had differing messages from staff about covid boosters taking place soon. I was told it wasn't available but have heard reception booking and the nurse said it wasn't available yet.
Vaccinations done well
October 3, 2022
I've not needed appointments much. I waiting for a new date for a medication reveiw as its been postponed a couple of times so far. I submitted a weeks worth of BP readings and it would be nice to get an acknowledgement from the surgery that they have received them. Its a very busy surgery but does tend to work well. It would be better if patients were trusted to identify if they need to be seen as the impression at the moment is that GPs don't particularly want to see you when you speak to them.
Appointment with in an hour
October 3, 2022
I've not used the surgery much recently but when I called on Friday I was offered an appointment with my own GP with in an hour. They explained everything and I'm happy that a follow up appointment has already been arranged too.
Do not like on the day system
October 3, 2022
I really do not like the on the day system in place at the surgery because you can't get appointments easily and then when there are non available you are asked to call back the next day sitting on the phone for a long time again.
Lack of continuity
October 3, 2022
It's been difficult during covid with a lack of continuity. I don't particularly like on the day access as it seems silly for non urgent issues that could be planned in advance making it easier for work, as a result the phones are very busy. When you do call on the day there are times when you're told to call back the next day as there are no appointments left for that day.
Phones busy
October 3, 2022
Busy phones and appointments are not always available. The responses by econsult have also been too generic so its not really addressed the issues.
Very busy phones
October 3, 2022
There appear to be very few people answering the phones in the mornings as it takes a long time to get through. The check in machine doesn't work very often and it would be nice if staff kept you informed of delays. I would like reception staff to stop what they are doing and check me in. I saw the HCA and they weren't sure about something so they called a nurse in which was good and the paramedic has time to go through things and aren't as rushed as the doctors.
Amazing surgery
September 14, 2022
I have an ongoing medical issue and when I've needed help through out covid and since the emergency care practitioner has gone above and beyond. The support provided has been great with the long covid issues I've had too.
