Botesdale Health Centre
Feedback Rating
Based on 164 reviews
Reviews (164)
Don't like telling reception everything
June 7, 2022
Explaining to reception is very difficult and I don't see why they need to be told everything, I feel it creates a barrier to appointments.
Rigid requirements
June 7, 2022
Mum moved to the practice and was told she needed to have photo identification to join the practice but she has no driving license or passport and when she raised this she was dismissed by the staff member. There must be other alternative options because lots of elderly don't have either of the requested documents. The doctor at the surgery though has been very supportive of mental health issues. Some of the reception staff are not always so approachable around these issues, making it difficult when they are the first people you have to tell about the problems you have.
Care is good
June 7, 2022
I've always found the care good at the surgery over the years. The phones were particularly busy yesterday but I came down and got an advanced appointment, so happy with how it has worked and will get to see the GP now.
NOT ON NHS REPEAT PRESCRIPTION SERVICE!!!!!!!
March 4, 2020
I UNDERSTAND THAT THIS IS THE ONLY GP PRACTICE IN THE COUNTRY THAT IS NOT ON THE NHS REPEAT PRESCRIPTION SERVICE!!!!!!!
RURAL PRACTICES SHOULD BE THE FIRST TO DO THIS NOT THE LAST AND AT A TIME OF NATIONAL EMERGENCY THIS IS UNACCEPTABLE.
RURAL PRACTICES SHOULD BE THE FIRST TO DO THIS NOT THE LAST AND AT A TIME OF NATIONAL EMERGENCY THIS IS UNACCEPTABLE.
It seems to work well for me
January 8, 2019
I do not use the NHS that much, but when I do, it seems to work well for me. I appreciate being told truthfully what is wrong and how to deal with it, being sent copies of letters between different professionals (in my case, West Suffolk and Addenbrooke's hospitals and of course the local health centre).
They have always been brilliant
December 12, 2018
If I need an appointment I 'phone into reception. There is a triage system and it works very well, directed to right person service which may well not be my GP. My whole extended family is registered there. They (the practice) have always been brilliant, can't fault them at all. When my mum died a few years ago my doctor called me to check that I was doing ok-fantastic.
Caring atmosphere
November 9, 2018
The overall service provided is very good. Getting an appointment has become more difficult but when you are seen they are very good. They create a very caring atmosphere at the surgery. Its also good that you can have X-rays at the surgery.
Would prefer better continuity
November 9, 2018
I don't like that you can't get advanced appointments for routine appointments, which allows you to plan a bit more. I prefer to have continuity with my doctor too which isn't always easy.
Difficult to get through in the morning
November 9, 2018
Its easier to go to the surgery to get an appointment rather than try and get through on the phone. You can't always get an appointment when you need one and losing the pharmacy means you can't talk to them for advice any more.
Loss of pharmacy is disappointing
November 9, 2018
I feel that it has got worse recently and although the care is good the loss of the pharmacy is disappointing
