Botesdale Health Centre
Feedback Rating
Based on 164 reviews
Reviews (164)
Prefer face to face appointments
June 7, 2022
The phones are busy but once you are through staff do arrange a call back with a doctor, but I would prefer a face to face appointment rather than a chat on the phone. I preferred the system how it was before covid rather than now.
Econsult works well
June 7, 2022
The phones are busy but econsult works very well as an alternative and the care received at the surgery is very good. At time one member of the reception team can be a little less friendly but it's not all the time and it must be a difficult job. In my job we have these small amplifiers attached to our windows so when talking to people we can hear what they are saying and the same for them. This could be added to the windows at the surgery to help hear what receptionists are saying.
No appointments available at times
June 7, 2022
The phones are busy and a times there are no appointments available and you are just told to call back tomorrow. When you do get in to see someone the care is good. Medication is generally ready when you need it and I like the text message you get when they are ready to pick up as it means you don't have to keep popping down to see if they are ready.
Noticeably busy
June 7, 2022
The surgery is noticeably busy and getting through on the phone can take time but call backs with a GP or appointments are available which is good. The staff are very friendly and professional when you do see them. Queuing for the dispensary can take a while but that and the phones are really the only issues, the rest works well.
Care very good
June 7, 2022
The phones are particularly busy at the moment although the care provided by staff is very good. The dispensary often don't answer their phone as they are so busy but that means you then end up talking to reception, tying up them
Busy phones
June 7, 2022
The phones are busy and the service is over stretched but the care is fine when you do get to see someone.
Long wait on the phone
June 7, 2022
Getting medication is all fine, they are always ready on time but the phone are incredibly busy. I was 27th in line and waited 3/4hr to speak to reception and when I did get through there were no appointments available which is difficult. I've been offered call backs by a doctor but not always and I just find the process a little difficult, although the care provided is good.
Happy with everything
June 7, 2022
I either call or pop in to the surgery to book an appointment which work really well. The practice and staff are good and I'm really happy with everything as when I need to see someone I can or I can get advice over the phone.
Text message not received this month
June 7, 2022
I normally get a text message to say my medication is ready to pick up but this month it didn't happen for some reason, I was then told by staff not to rely on it but that's what you're meant to do so you don't come down before it's ready. I ended up running out of medication while I was waiting for the text. Other than prescriptions I don't really use the surgery much but when I do it works fine to get appointments.
Amazing surgery
June 7, 2022
Friendly staff, thorough doctors and the dispensary staff are great. It hasn't been great over winter having to wait in the rain to collect prescriptions, a covered area would be nice to have! The check in computer often doesn't work and isn't today.
