Botesdale Health Centre
Feedback Rating
Based on 164 reviews
Reviews (164)
Easy to get appointments
June 12, 2023
A real family feel surgery where staff are great. I prefer the new queue system on the phone its much better and there is flexibility in the appointment system to get different types of appointments as and when needed. I have regular blood tests and get the results well. The only area that could do with improving is the availability of parking which is difficult on the current site but they are putting up a shelter to help those waiting for prescriptions as the queue goes out the door.
Excellent care
March 28, 2023
The team at the health centre are very caring. They really take time with you. When i have needed urgent care for respiratory issues i have been seen & treated straight away. I feel very confident in the care given. Thank you!
Very busy
March 2, 2023
The doctors are good but very busy and I can't always get to see who I'd like when I need to. I received a letter from a GP asking me to book an appointment with them but I've tried and have to do it on the day so it has been hard to get the appointment arranged. The dispensary take a week now to get medication ready and I've had some issues with medicines not being available. The text message letting you know to pick them up works most of the time but I have arrived and they haven't been ready and waiting, staff do them straightaway when this has happened.
Absolutely brilliant
March 2, 2023
They do their very best and I've had no problems getting appointments when I've called the surgery. I do like to see the same doctor for ongoing issues but for other issues its not a problem at all to see any of the staff as they are brilliant and very cheerful.
Reception helpful
March 2, 2023
I spent 10 minutes on the phone but when I got through the receptionist was very nice and helpful and arranged for me to have an appointment with the doctor within hours of first contacting them. The doctor recently referred me quickly on to the hospital and I've found all staff good to deal with, it's a good practice.
Phones busy
March 2, 2023
Everything is fine at the surgery apart from the phone system that is very busy. I've been 50th in the queue and it took 40mins to get through but apart from that the care provided by staff at the surgery is good.
Brilliant Surgery
March 2, 2023
I really can't fault them, they treat you as a person and not just a number. I feel well supported and listened to. Even when I've called later in the day they will always get one of the staff to call you back or see you. The paramedic here is very good and gives great advice. They do a great job and we're lucky to have them.
Happy with the surgery
March 2, 2023
I came down to the surgery this morning to book an appointment as it is quicker and easier than calling and I've been given an appointment with a GP today. The staff are great, they explain things well and I'm very happy with the surgery. The phones are busy when calling the surgery but it's the same for everyone and other than that I've not had a problem.
Really has improved
March 2, 2023
Whenever I've needed to see a doctor I've been able to get an appointment, it really has improved. GP's and nurses are excellent and the nurse I see for my diabetes is wonderfully supportive. The dispensary does sometimes send out text messages to say medication is ready to pick up but they are not always ready, with items missing or just not done. It would be good to know what to do when things are missing and know the different options available.
Difficult to contact surgery
February 14, 2023
It can be difficult to contact the surgery and I've had 40 minute waits on the phone but once through I've had a call back from a GP and then a face to face appointment with a paramedic. When I tried to book an appointment ahead of time I was offered one in 4 weeks time and appointments outside of normal surgery hours are difficult to get as seem to only be available on the day which is frustrating and very difficult when I work so far away from the surgery and getting back for on the day appointments is a problem. When I spoke to reception about the difficulties I was basically told this is the system in place. I've tried to use econsult but I was told to contact the surgery direct. Getting in is the issue not the care.
