Botesdale Health Centre
Feedback Rating
Based on 164 reviews
Reviews (164)
Econsult works well
October 5, 2022
Any queries are answered well. The phones are busy and it would help to have more people answering the phones and giving out early morning appointments. Econsult works well and addresses issues well. The nurses are great, professional and nice and caring aswell as being open to discussing or explaining issues. A doctor was great recently when I forgot to take my medication on holiday with me and they arranged for my medication to be sent to a pharmacy near by, it was so helpful and I was very grateful. I like having the TV screen in the waiting area and think it would be a great addition if more information about what nurses can support with could be added to the website.
No complaints
October 5, 2022
I don't need to visit much but have no issues getting my medication each month. I put the prescription in 1 week before I need them and that works well and there's no delay. No complaints at all with this practice.
Brilliant
October 5, 2022
Absolutely brilliant. Not needed appointments much but those I've had have been very good. Phone consultations have addressed the issues and staff explain things well.
Easy to get appointments
October 5, 2022
Very lucky with the surgery. I phone for an appointment and get them when ever I need them. I'm happy to see whoever is avaiable too and its been really beneficial to have the Nurse Practitioner and the Emergency Care Practitioner. The staff are always so patient even when really busy.
Delay to get a dossette box
October 5, 2022
Trying to get through this morning took 3/4 hr but once through the receptionist gave me an appointment to see a doctor straight away. We need to arrange a dossette box for a family member but there is a long waiting list with 25 people already waiting for them.
Brilliant
October 5, 2022
Very happy with how easy it is to get appointments, its great and the staff and doctors are friendly and approachable.
Polite staff
October 5, 2022
Happy to see any of the staff as they are all nice and polite. I tend to see the GPs most but whenever I need a blood test they are always available.
Happy
October 5, 2022
A bit of a queue for the dispensary but that's not a real issue. My medication review was done by a GP face to face and I've been happy with how it all works.
Phones busy
October 5, 2022
The surgery is good. Getting through can be frustrating due to the time it takes to get through. I don't always get to see the same GP but the staff have been very understanding and accomodating for a family member who has a needle phobia. We have found that hopsital consultants do not always tell GPs what they need to know.
Sorted quickly
October 5, 2022
I had a phone consultation this morning and it has worked really well and everything has been sorted quickly. Phones are busy but today they weren't bad considering its a Monday. Doing my prescriptions online works really well and econsult call backs are quick. The only issue is that I have a long term condition and I speak to different doctors so have to repeat my situation all the time.
