Botesdale Health Centre

A very caring and friendly surgery where you are known by your first name. Never have any problems getting appointments.

Concerned about the lack of consistency with doctors and ease of getting an appointment but the care is very good.

The surgery is very good. The only concern I have is attending appointments and getting medication when I can't drive.

Exceptionally good surgery. Great to have a previous partner back as a locum. It's great to have the x-ray and scan facilities

Very friendly and helpful and have time for you. I had a blood test yesterday and everything went well I have regular checks and it is all arranged well. When I hurt my foot I told the nurse what had happened. She looked at it during my blood test appointment and then got the doctor to look at it; he suggested going to A & E as it might be broken.

Very good generally but not always able to get to see the doctor of your choice and getting through on the 'phone in the morning is very difficult. A queue system on the phone would be better. The automated system is quite confusing; there are lots of options and it can be frustrating.

A very good surgery. The only issue is getting through on the phone in the mornings and getting an appointment when not an emergency

Receptionist called left message?
Cancelling appointment with GP, today.

My hubby and fulltime carer, Started coughing up blood, so I got him only appointment which was cancelled at 08:30hrs today by Medical Centre receptionist.

Instead of being able to book appointment with treating physicians, he was quizzed and cajoled referred to receive call from staff member.

Staff member did call not on houseline, as instructed is screened, as rejects ppi callers and the like.
He failed to listen to my husband's concerns, unable to book appointments or resolve anything? So, he was confused why my husband was upset? Staff member, repeatedly suggested termination of call?

Leaving us wondering where to get medical help needed, to prevent pneumonia or worse!

As patient, following orders to report any changes to GP. Address skin growths as soon as possible? Yet, denied opportunity until divulged all details to NON-Medically trained admin staff. Who say "No appointments"

Never faced any issues with Botesdale Medical Centre until this year, with new staff, striking junior dr's and arrogant desk staff.

Anticipating retaliation or de registering our household.

There are really good doctors and the extra facilities that are at the surgery are good to have. Particularly like that x-rays and ultra sound can be done at the surgery.

The surgery de registered us without informing us. This then had consequences for us and caused problems