Combs Ford Surgery
Feedback Rating
Based on 641 reviews
Reviews (641)
Staff are lovely
February 11, 2016
All the staff are lovely. If I take one of the children in but have a small query about the other they are happy to answer it.
See my own doctor when I need to
February 11, 2016
I get to see my own doctor when I need to see them. I come regularly for blood tests with the nurse and I can't find fault with them.
My mothers care has been excellent
February 11, 2016
The way in which they have cared for my mother has been excellent. The doctor has been lovely, incredibly accommodating and has taken my mothers diagnosis in to consideration at every point. A few more chairs with arms for elderly would be better in the waiting area.
Phoning at 8am doesn't mean an appointment
February 11, 2016
Phoning at 8 am doesn't mean you will get an appointment that day. Quite often you can't get an appointment as they are gone. Sometime the staff can be a little off with you when booking. Overall the care and treatment by doctors and nurses is very good.
You will get an appointment
February 11, 2016
You may need to persuade for an appointment but generally you will get one. The automated system does work well, however, you're unlikely to be able to get an appointment with your named GP. It can feel that there is more of a barrier than there needs to be. When trying to book blood tests we are often told that we could go to Ipswich for it to be done instead. Getting around locally for my mum is difficult, the extra time involved is too much just for a blood test.
Asked to go to Ipswich instead of my surgery
February 11, 2016
I have I&R blood tests and generally I have the blood tests at the surgery. One member of staff just told me that I would have to go to Ipswich for the tests when I live less than 1/2 mile from the surgery. On the whole they are good but one member of staff has told me twice to go to Ipswich for the tests.
Good service from emergency practitioner
February 4, 2016
I recently saw the emergency practitioner and was happy with the treatment and care. He referred me to hospital and I was seen in three weeks. Sometimes there are waits to see the doctor or nurse but this is perfectly understandable if other people need a longer appointment.
Smoking cessation help
February 4, 2016
I received a text from the surgery asking if I would like to give up smoking. I went to get an appointment but they was unsure if they still offered the service. They found out they did and said I would be called back. This took two weeks, although i now have an appointment for Monday. I feel that in the time it took to get a reply I've lost some of the impetus I had.
Excellent
January 29, 2016
I don't have any problems with the care provided. We've needed a lot of home visits and this has never been a problem to organise.
Good
January 29, 2016
Since the changes and loss of GPs it has become more difficult to see our own GP. Because of underlying health issues it is easier to see my own GP but this is often not possible. I'd prefer more continuity
