Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Happy with the service.
November 13, 2017
Friendly helpful staff. Everything works well and the call waiting system is good on the phone
Efficient Service.
November 13, 2017
Local surgery; surgery and staff are good. Can get appointments when needed.; I tend to walk to the surgery to book an appointment.
Appreciate the hospitality.
November 13, 2017
Very homely surgery , not like the really big surgeries. The shutters on the pharmacy are very dirty.
Pleased with service given.
November 13, 2017
They do try to be as accommodating as possible. Haven't had a problem and the receptionists are very good.
Phoning can be a struggle
November 13, 2017
It's so difficult to get through on the phone so it's easier to queue which isn't great in the winter.
Pharmacy could be a lot better.
November 13, 2017
Staff are pretty good. The reception staff are helpful and polite. The call waiting system is ok as you at least know where you are in the queue. Repeat prescriptions can be wrong at times and the pharmacy does not run as smoothly as previously
Poor. hard to get appointments.
November 13, 2017
Getting appointments at the moment is very difficult, run very late which is difficult too, especially if self-employed. Receptionists can be fire fighting and they can lose empathy at times. The nurse who took my blood was very good. When running late it would be great to be kept informed and for doctors to at least acknowledge the delay
Poor. Hard getting appointments
November 13, 2017
Getting appointments is a particular difficulty. Not being able to get an advanced appointment is difficult too as you have to ring each day and hope to get an appointment . The call waiting system on the phone is an improvement. Being asked to be seen by a doctor and then not being able to book an appointment is frustratin
Fair but hard to get appointments
November 13, 2017
Getting appointments is still a problem and people still queue at the surgery. When you do get through the appointments are gone. Getting to the East Bergholt surgery is difficult so it's easier to have appointments here. It's a bit better to have the call waiting system on the phone. You are offered a call back but that doesn't work for all issues.
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No support and no one listens
October 16, 2017
I was diagnosed with Type 2 Diabetes about a year ago by the Norfolk diabetes prevention study. I had previously always suspected I had diabetes as my 'fasting sugar' level was often high. However, even shortly before the diagnosis the GP's refused to listen to me.
Following the diagnosis I have had to 'fight' to have any help with my diet and management of diabetes. To be head I have had to involve a private endocrinologist dietitian and nutritionist at BUPA. Currently, I am receiving no support with my diet and the surgery is only willing to arrange 6-monthly blood tests.
Following the diagnosis I have had to 'fight' to have any help with my diet and management of diabetes. To be head I have had to involve a private endocrinologist dietitian and nutritionist at BUPA. Currently, I am receiving no support with my diet and the surgery is only willing to arrange 6-monthly blood tests.
