Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Told different things by different drs
September 29, 2017
Took my ten month old son to the doctors as I was concerned as he had been unwell for a week and had a horrible cough and wheeze. At his appointment I was told he was fine and didn't need any further help or medication. The next day he developed a rash covering both of his legs and he still had an awful cough and wheeze. When I took him back 24 hours later he was seen by a lovely doctor who said he had a virus which caused the rash and needed antibiotics! To be told two completely different things in 24 hours is disgusting!
Very poor. One GP is rude another is a bully.
September 14, 2017
I dread dealing with them. I have done all I can to get another practice to take me, but they will not. Despite constantly asking that my GP is changed. the same GP turned up at my house; she is rude and behaves as if she owns it. Another one bullies me. I can't understand the African type doctors in the practice due to theri very thick accents. The secretaries often don't answer the phone for 10 minutes when you press "one" for "medical emergency"
hard to see a doctor, and no continuity
July 4, 2017
Getting to see a doctor from the practice is difficult, tend to be locums and a different person each time which means there is no continuity.
The receptionists and phlebotomists are all great, first class
The receptionists and phlebotomists are all great, first class
appointments system could be improved
July 4, 2017
More likely now to be directed to East Bergholt for an appointment rather than Capel. The appointments system could with improving, like to be able to arrange an appointment in advance. It's easier to come to the surgery and get an appointment rather than trying to get through on the phone
friendly and efficient
July 4, 2017
The staff are all very friendly and efficient which is great. The nurse is skilled and takes blood from me well
Be better if could book appointment in advance
July 4, 2017
Being able to book an appointment in advance would be much better. I didn't need an emergency appointment so it would have been better to pre-book an appointment. Getting through on the phone is difficult and I drove to East Bergholt to book today's appointment. A queue waiting system on the phone would be an improvement
Very good will do all they can
July 4, 2017
Very good up here and they will get you in when they can and do all they can to help
never an issue getting appointment, cant see same GP though
July 4, 2017
Never had any problems getting an appointment. The phone system is much better than it was. The only thing is not seeing the same GP each time you visit
can be tricky to get appointment, limited continuity with doctors
July 4, 2017
Quite often getting an appointment is easier if you visit the surgery. It does mean getting to the surgery rather than phoning. Continuity with doctors is limited and you tend to see a different doctor each time. Referrals have worked quickly. However it would be nice to see a doctor who actually knows you
local and convenient, can be difficult to get appointment
July 4, 2017
The surgery is local and convenient and having a pharmacy is a big help. It's not always easy to get an appointment when calling in the morning.
