Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Good, helpful staff
March 16, 2017
Most of the receptionists at the surgery are very helpful. One is particularly helpful and I really can't fault them
Fair. care is hit & miss and appointments system is unfair
March 16, 2017
Online booking system de-registers you if you don't use it monthly. Care is hit and miss depending on who you see. I saw a GP recently and she told me I should take the weight off my foot and said "Let's face it, you're not that slim"
Poor. Can't see the same GP
March 16, 2017
Would prefer to see one GP for ongoing conditions; seeing different doctors means you get different treatments. Some don't even give you the feeling that they are listening to you and others are so quick to refer you to hospital for every little thing. One of the locums has been great over the years. After my last visit I left thinking "What is the point?"
Poor care
March 16, 2017
My husband went to the doctor and was dismissed by the GP when he raised concerns about his mental health
Fair but problems with appointments
March 16, 2017
I called at 11 am and was told no appointments that day. Offered a call back but at 4 pm. When I had not heard back I called the surgery and was called by a GP within 10 minutes and asked to come to the surgery. I would prefer a queue system on the phone
Excellent - easy to get appointments
March 16, 2017
I have regular blood tests and can always get an appointment when needed. Always been good
Poor - hard to get appointments
March 16, 2017
Getting an appointment is really difficult. I tend to go into the surgery to get one as it's easier
Delays in prescriptions and a wrong instruction
March 16, 2017
Prescriptions are not getting to the pharmacy in time so it is delaying medication. After being told to take medication by the hospital, I was told to take 3 tablets a day; it should have been 3 a week. No harm was done though
Poor service
March 16, 2017
When I got my last medication there was no repeat prescription form. When I asked for more medication I was told that they needed a week's notice so they are now having to rush the request through as I need my medication sooner
Good new locum GP's
March 16, 2017
Some of the locums have been really great; they seem more up to date with their knowledge than some of the GPs. Could GP+ be put in local newsletter?
