Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Pleased with my doctors
January 9, 2017
I find it easy to book to see my doctor and I find he is clear and helpful. Waiting times in the surgery can be up to 25 minutes.
Appointments hard to get is don't drive.
December 14, 2016
Access to appointments at Capel is a big issue when you can't drive. I was called by the practice and told that I needed to come in to see the doctor about a recent blood test and that I needed to call the next day. By 8.10 the next morning all appointments were gone and I had to ask a family member to take me later in the day to East Bergholt. There was no explanation by the receptionist that it wasn't urgent, which was worrying. My medication just needed changing and it was a wasted appointment. The discussion could have taken place on the phone
Hard getting blood tests, receptionists lovely
December 14, 2016
Usually have to go to East Bergholt for an appointment. Getting blood tests Capel is very difficult and most of the time I'd go straight to the Riverside Clinic. Once you see a doctor they aren't too bad. Capel is a big village and needs a surgery. Reception are loveley; they take a lot of flack from patients. Some staff can be a little superior when talking on the phone
Hard to get appointment
December 14, 2016
Getting an appointment is very difficult at Capel and as I don't drive getting to East Bergholt is also difficut. One doctor doesn't really listen and just shrugs you off. It's easier to come to the surgery to get an appointment rather than try to get through on the phone. It's very uncertain if you will get an appointment but on the whole the nurses have been good.
Care is good but hard getting appointments
December 14, 2016
Medical care is very good but getting an appointment is difficult. Seeing locums can mean that issues are not fully addressed as they seem reluctant to take things forward. Previously you coud get in a queue on the phone but you't do this now. It is easier to drive to the surgery to book an appointment. There seem to be fewer locums at present. The service is under pressure but they do a wonderful job. Treatment has been good
Good nurse. Blood tests hard to get and problems with prescriptions
December 14, 2016
My last prescription didn't include all the medication that I expected but there was no discussion about changing it. Explanations are a little lacking. Blood tests at the surgery are difficult to get, the waits are about 3 weeks. Saw a really great nurse recently, very thorough
Nurse was excellent
December 14, 2016
I saw the nurse last and she was good. She explained everything and carried out a general checkup. I got on very well with her and was really pleased
GP gave me confidence
December 14, 2016
The GP gave me confidence. In the past I've had experiences of being let in to my appointment when the other patient was still in the room
Excellent
December 14, 2016
Really liked the new doctor, very thorough - excellent. The care has been very good recently
Very efficient service
December 14, 2016
I had a blood test and I had the results back next day. I was booked appointments for further scans within days, Everything was ok but it was great how quickly everything was organised,
