Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
not a problem getting an appointment
July 25, 2016
I don't come very often but when I do getting an apt has not been a problem and I've been happy with the care provided
Friendly atmosphere.
July 25, 2016
Friendly atmosphere. drs. are pleasant. Have my blood test done here. I tend to visit the surgery to book my appts and never have a problem
Delays waiting for appointments.
July 25, 2016
Quite long delays waiting for appts. They don't keep you informed of delays which would be better. On one occasion a nurse had been delayed and people were waiting an hour but no-one had said anything to the patients. Staff are normally very helpful and generally do a good job.
Can take a long time to get through on the phone
July 25, 2016
It's horrendous to get an appt. I normally book on the phone or pop into the surgery. It can take a long time to get through on the phone and all appts are gone. you're just told to call tomorrow. An improvement would be having extended hours in the evenings or at weekends
No problems getting appointments
July 25, 2016
I really like seeing the nurse and have no problems getting appointments. I always book ahead of time by phone. Always been very well treated. For me the surgery works really well.
Easier to get appointments lately
July 25, 2016
It has become a bit easier to get appts lately. If you phone at 8.15 you seem to get through ok. Getting this blood test has taken a month and to see the diabetic nurse another few weeks.
Community transport?
Community transport?
Staff attitude can vary
July 25, 2016
Staff attitude can vary; from a medical point of view it is good.
I have seen a bit of an improvement lately with appts. I called at 8.10 and got an apt this morning. Having two surgeries makes it easier to get an appt when you'd like one
I have seen a bit of an improvement lately with appts. I called at 8.10 and got an apt this morning. Having two surgeries makes it easier to get an appt when you'd like one
Room for improvement
July 25, 2016
Room for improvement with appt systems. I couldn't combine 2 appts. so I have had to come back a few hours later for the second. There is a little bit of a delay to get blood tests done but generally I can get appts 2 weeks ahead. The staff including doctors are great
Generally I do get an appointment
July 25, 2016
Due to the phone lines being so busy in the morning it is easier to come in to the surgery to book an appt. Generally I do get an appointment but sometimes have to go to East Bergholt. Staff have been good with the limited experience I've had
apps for a dr can be difficult
July 25, 2016
Getting an appointment (to see a nurse) for me has not been a problem but my husband has tried to see a doctor and this has been more difficult.
Blood test - he had to wait 3 weeks for an appt.so we had to go up to the Riverside clinic to get the appt. quicker. going to the surgery is not good.
Regular annual checks. I've been told they are not done anymore, but I know other people who have them.
Blood test - he had to wait 3 weeks for an appt.so we had to go up to the Riverside clinic to get the appt. quicker. going to the surgery is not good.
Regular annual checks. I've been told they are not done anymore, but I know other people who have them.
