Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Often no nurses at Capel surgery
June 3, 2016
More often than not there are no nurses available at Capel and only one doctor. Being over 75 I've been told I have a specific doctor but I don't always get to see her. I have regular INR tests but because I need the blood taken from the back of my hand the 2 nurses at East Bergholt can't do the tests and only one person at Capel can do it but she isn't available all the time.
Very, very poor.
May 12, 2016
We have just moved from a very good practice at Kesgrave. Found the surgery here very, very poor. So we have already changed to another practice. Hopefully the new practice will come up better.
Attitude of staff can vary
May 10, 2016
The attitude of staff can vary, some people are very accommodating and others not so friendly. I'm happy to wait for my appointment if I know I'll be given the time I need. The explanation of treatment is poor but this is partly due to there not being enough time in appointments. Even if one issue only takes a minute to discuss you can still only discuss that one issue in your appointment. My annual medication review take place on the phone but I can't understand how I don't need blood or blood pressure checks considering the medication I'm on. Also I have to request the reviews as the surgery has never asked me to attend or book an appointment for one.
Appointment mix up
May 10, 2016
I booked a blood test appointment at Capel but when I arrived the nurse wasn't there but the receptionist kindly spoke to the doctor and they actually took the blood - very good.
Doctor not reading consultant letters
May 10, 2016
My husband was given medication that said could effect his other medication, but when we raised this it was brushed off. If I need information I go to the pharmacist, much more helpful. The doctor actually told me that there were too many hospital letters on my husbands file for her to read but how can she treat appropriately with out a full and up to date understanding of what the different consultants have said.
Medication changed with out notification
May 10, 2016
I had my medication changed with out them letting me know. I had an adverse reaction so had to be changed straight back.
Mixed experience
May 10, 2016
I don't go unless I'm forced to go as you never see the same doctor and they do not follow up on test results. The pharmacy is brilliant and the girls on reception are great.
Range of services available has reduced
May 10, 2016
The range of services available at the surgery have reduced. There have been times when different doctors give contradictory advice which doesn't make it easy as a patient.
Concerned my doctor is leaving
May 10, 2016
I'm concerned that my doctor is leaving and the situation will get worse at the surgery. Getting appointments is already difficult and will only get worse.
Misdiagnosed
May 10, 2016
Doctors at the surgery misdiagnosed me. They said I had asthma but in fact I had a heart problem, they hadn't looked at this possibility. I woke up in the middle of the night and fell, I was then rushed to hospital where they diagnosed my heart problem. The pharmacy is really great and the reception staff have been good too.
