Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Have to book on the day
March 16, 2016
Had to book an appointment for my 97 year old mother. You have to book on the day instead of being able to book a week ahead. Waiting for an appointment is ok but not enough doctors and hard to get an appointment with the doctor you want. GP's may not have enough time to read patient history in 10 minute appointment. If you could see the same GP then it would be easier as they'd be more likely to remember.
Able to get on the day appointments
March 16, 2016
The last three times I've been to the surgery I've been able to get an appointment on the day. The doctors do not give a lot of eye contact because they are either reading your notes or writing up what you are saying. Continuity, although not good has not impacted on my care.
Lack of detailed diagnostic tests.
December 17, 2015
I coughed for over 20 years and was diagnosed with asthma. I went to see a chest physician in London who could not believe I had never had a CT scan - despite having private medical insurance. One hour after having the CT he showed me a lump in my upper oesophagus. After more investigations I had to have surgery in London and the cough disappeared within days. I have written the doctors but did not want to make an official complaint as no doctor is infallible - only God is. My main point is to remind all doctors to use private tests when patients have private health insurance and take some pressure off the NHS. I must have 8 NHS chest x rays over the years but never offered CT.
Care provided is good
November 20, 2015
Care provided is good
Attitudes have improved
November 20, 2015
There has been an improvement in staff attitude and getting an appointment is easier.
Sometimes difficult to make appointments
November 20, 2015
Sometimes difficult to get through to make appointments and to see doctor of your choice
4 Stars
November 20, 2015
4 Stars
Overall Good
November 20, 2015
Staff attitude - very good
Waiting times - bad
Waiting times - bad
4 stars
November 20, 2015
4 Stars
4 Stars
November 20, 2015
4 Stars
