Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Generally good
November 20, 2015
Generally good, sometimes have a short wait which is understandable
Staff make the practice
November 20, 2015
The staff make the practice, they're great.
Nurses are very good
November 20, 2015
The nurses are very good. We wanted mum and dad to have an appointment on the same day at roughly the same time and reception managed to organise this for us so both will be seen this afternoon.
Used to be awful, now totally different
November 20, 2015
It used to be awful. Couldn't get appointments, made to feel patients were an inconvenience. Now totally different - welcomed and treated much better. Keep it up!
Quality of care has improved
November 20, 2015
I've noticed an improvement with how staff have been with me. The quality of the care I receive has improved when there is continuity with the doctor I see.
Improvement in staff attitude reently
November 20, 2015
There seems to have been an improvement in staff attitude more recently. I can appreciate appointments may run behind when emergencies or complicated appointments take place too so that is not an issue
Another patient came in to the treatment room
November 20, 2015
When I had an appointment with the nurse, I was behind the curtain but another patient was bought in to the room. This was not appropriate.
3 stars
November 20, 2015
3 Stars
I had a very positive experince
September 1, 2015
I saw one of the more longer serving doctors at the practice and was very impressed with their clinical management of my condition. I had no complaints. I rang up on the morning to be offered an appointment, which I happily accepted. I had to wait about 5 minutes as the doctor was running late, but I have no issues with that. Clearly another patient need more time than the governments allocated 10 minutes.
I am really unsure how I could feedback to make this encounter better. Perhaps that the practice needs a bigger purpose built building in Capel? Thank You.
I am really unsure how I could feedback to make this encounter better. Perhaps that the practice needs a bigger purpose built building in Capel? Thank You.
poor in regard to presciptions
August 14, 2015
I took a sample of urine to surgery. did not hear anything. I went to pharmacy. The lady said "Oh I have some tablets for you. They have been ready for more than a week. This happened again on 3 June. I saw Dr. xxxx . they said "Iwill not give you anything because the hospital have prescribed. they are at the pharmacy.
