Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Getting appointments is very difficult
July 10, 2015
Getting appointments is very difficult and you can't pre book even if the doctor has asked you to book for 2 weeks time. Getting through on the phone can mean calling back a number of times, its hard work if there are no appointments you're just told to call back tomorrow. The reception staff at East Bergholt make re-ordering prescriptions/controlled drugs easy. Even when I made a mistake they did all they could to make sure my son would get his medications.
I've never had any concerns
July 10, 2015
I've never had any concerns with the treatment I've received.
Pre booking not possible with named GP
July 10, 2015
Pre booking an appointment with your designated doctor is not possible. 2 hour wait to get through on the phone. It causes more added stress for people and it could be easier to get appointments. Overall the treatment I receive is good and getting appointments although not easy is not the end of the world.
Getting an appointment is difficult
July 10, 2015
Getting an appointment is difficult I have been on the phone trying to get through for 30 mins in the past. The nurses at both surgeries are really great. They are nice and friendly.
Inappropriate advice given by reception staff
June 18, 2015
I was very unwell in the surgery and had an angina attack, I used my spray but was told I would need to drive myself to the East Bergholt branch to see a doctor. When I arrived I was seen immediately and he phoned the consultant straight away.
2 star
June 18, 2015
2 star
Doctor appointment for leg pain
June 12, 2015
A long wait to see doctor, when it was my turn the doctor was impatient and only half listening to me as she tapped away on her keyboard.
She consulted with hospital via speaker phone and then said, "so you heard all that didn't you? so now you know!" most unhelpful!
She consulted with hospital via speaker phone and then said, "so you heard all that didn't you? so now you know!" most unhelpful!
Takes 20 mins to get through to practice
June 12, 2015
Practice was inspected by CQC but only East Bergholt. They did not look at Capel St Mary or consult any of the patients. WHY???
Practice needs to improve its appointment system and be more flexible.
Practice needs to improve its appointment system and be more flexible.
Pointless
June 1, 2015
Cant book appt on advance. Self employed so cant let clients down on the day uless the doctors is willing to pay for loss of earnings...took new born with fractus movement in neck. lady told it was colic, I knew it wasnt colic & im no doctor, given 10 boxes of carobel which are unused (Ill return) took new born to an osteopath he fixed her within a few hours as it was due to c-section.. doc's should have more understanding of these things rather than dishing out unneeded medicine..
Pointless
June 1, 2015
Cant book appt in advance. Self employed so cant let clients down on the day unless the doctors is willing to pay for loss of earnings...took newborn with fractus movement in neck. lady told it was colic, i kne it wasnt colic & im no doctor
