Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Medication has been wrong a number of times
May 10, 2016
My medication has been wrong a number of times and when i order them they don't always arrive.Doctors don't spend time explaining things very well . I've had difficulties when I needed my catheter changing. When I rang the nurse I was told I needed to speak to a doctor which delayed things further. When my husband needs assistance they just give him more medication rather than finding out what the problem is and it feels like they are always looking for an easy way to get out of the appointment. Getting house visits for my husband who can't get to the surgery is not a problem but the care can be lacking. One doctor will never do house calls and they only ever refer you on. Reception staff however are okay.
Consultants letters not acted upon
May 10, 2016
The receptionists are helpful but one of the doctors will only refer on to hospital rather than doing anything them self. It is also apparent that doctors do not read consultants letters. This means that medications are not updated promptly. My husband was prescribed new medication by his Consultant but this wasn't changed by the practice for 6 months and was only highlighted by the Consultant when he had his next appointment.
Taken ages to get referred to hospital
May 10, 2016
I had been asking to be referred to hospital for the past 8 years and my chiropodist agreed that I needed to be referred but they kept trying other things which didn't work. Finally I've been referred after asking for so long. Not seeing the same doctor doesn't help with this and they haven't been great at explaining things. The pharmacist is however good.
Difference when 10 min appointment abolished
April 8, 2016
Big difference when 10 minute appointment was abolished
Getting through at 8am on phones is difficult
April 8, 2016
Getting through at 8am on phones is difficult so have to come to the surgery to book. Good that receptionists don't ask why you're booking an appointment.
Follow ups and after care great
April 8, 2016
Follow ups and after care from the doctors is great and they'll call me at home to discuss things further. Generally I can get an appointment on the day I need one, I do understand that the practice are lacking some nursing staff but this has not impacted on the care received.
Getting appointments is not a problem
April 8, 2016
Rather than treating problems the doctors tend to refer you to hospital. Sometimes communication can be a problem and understanding what is said is an issue. Getting appointments has not been a problem.
Apart from getting appointments its good
April 8, 2016
Getting an appointment with a particular doctor is not easy. I've been told I can only call at 8am as no advance appointments are available at all. Even when you do call the appointments are often gone. Apart from difficulties getting appointments everything else is good. At times reception staff can be a bit brisk but other than that staff are good.
Being able to see the same Dr would be better
April 8, 2016
Previously I had booked an appointment with a doctor as I knew that the nurse wouldn't be able to deal with the situation but when I turned up i had an appointment with the nurse who then had to get the doctor in.
As I have a complicated medical history it helps to see the same doctor to save time explaining everything.
Changes in medication from the hospital are not actioned and on two occasions the repeat prescription has been lost and I've had to chase it.
As I have a complicated medical history it helps to see the same doctor to save time explaining everything.
Changes in medication from the hospital are not actioned and on two occasions the repeat prescription has been lost and I've had to chase it.
Great pharmacy
April 8, 2016
Even when they are running behind there are reasons for this and its ok. The doctors tend to tell you what you need to know but do not elaborate due to the time allocated for appointments. The pharmacist is great he's very efficient and sorts out any problems, he's a true professional
