Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
poor
June 21, 2016
Appointments are very difficult to get and a locum has diagnosed an issue I've had for 12 years but none of the doctors had picked it ip
good
June 21, 2016
Capel surgery is looking a little tired. Capel Pharmacy is really very very good
Brilliant !!
June 19, 2016
I needed to see a GP urgently and was visiting friends. I only live in Ipswich and thought I would be asked to go back and see my own GP but I rang. I was offered a telephone triage appointment and after this I was seen promptly (within the hour) and my problem resolved.
I would never have expected this from my own GP let alone a surgery I was just visiting.
Having had a fantastic experience I felt it necessary to show my experience
I would never have expected this from my own GP let alone a surgery I was just visiting.
Having had a fantastic experience I felt it necessary to show my experience
More training
June 7, 2016
More staff training on mental health would be helpful
No problems
June 6, 2016
I popped in to the surgery to book an appointment today and had no issues. From my perspective there are no problems and the way they organise transport for me is great, using the volunteer drivers.
Appointment system is confusing
June 6, 2016
How appointments are allocated is confusing. Even when you ring at 8am they say all appointments are gone and the same happens when you go in to the surgery but you're told appointments can't be pre booked . You're unable to see the same doctor so when you see another doctor you get conflicting / different advice. If you do see the same doctor it allows them to see if there has been any progress or deterioration.
Shortage of staff
June 6, 2016
Due to staff illness I had to go to the riverside clinic to have my blood taken.
Lack staff
June 6, 2016
One day last week there was a note on the door at Capel saying they had no doctors that day and patients were being told to try East Bergholt to see if they could be seen there. There has also been a sign saying no blood tests could be done and that patients should go to the Riverside Clinic for tests.
Normally fine once in
June 6, 2016
Once you get in the surgery its normally fine but my husband has had to have blood tests every week. He has really struggled to get an appointment here and the alternative is Riverside or the Hospital which take 3 or 4 hours to do on the bus. We are only 5 minutes walk from the surgery. There is no regular nurse to do the tests and it is making life very difficult.
Once in care and treatment are good
June 3, 2016
Once you get to see the GP the care and treatment is good but it is difficult to get an appointment.
