Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Very, very bad - So bad I have left!
October 7, 2016
I have had a number of negative experiences: I called when my elderly mother was telling me she was suicidal and I couldn't get an appointment and I wasn't offered any advice or signposting, I waited for an hour for a flu jab last year and when I got to the front of the queue I was told they were closing (I was less than pleased because they had run out of one of the vaccines!), I called the practice manager on five separate occasions and didn'tgeta single return call.
Very difficult to get an appointment
October 6, 2016
I started ringing for an appointment at 8am after a 10 min wait was told all appointments for the day had gone. I was then told I cannot pre book but if I need an appointment on the day the only way is to queue outside the surgery before 8am.
Hard to get through for same day appointments
September 29, 2016
Time to book appointments its hard to get thru for same day appointment
Getting an appointment is difficult
August 12, 2016
Getting an appointment is difficult still. Care is good once you get an appointment though. I called 2 weeks ago as I was waiting for results but was told I couldn't talk to a doctor as the doctor dealing with the issue was away and I'd have to wait. I then tried to see any doctor about another problem but was told there were no appointments available by 10.30 in the morning. I was not offered a call back and was told to call again tomorrow.
Unable to get an appointment on the day
August 2, 2016
In the last month I tried to get an appointment but was told there were none available that day but that a doctor would call me back, which they did. I then had an appointment with a doctor 2 days later in East Bergholt.
The phlebotomist is good
August 2, 2016
Most of the time I have my blood tests done at Capel, on occasions I have to go to East Bergholt which is more difficult as I am reliant on someone to take me. The phlebotomist is good and as long as you book ahead you can get an appointment when needed.
Got an appointment when needed
August 2, 2016
I had an appointment last Thursday. I started calling at 8 am and got through quickly and was seen at 9.20. I also had a query about a test result so went back to the surgery and the receptionist got the doctor to call me to put my mind at ease.
No appt. for a specific dr for a week
August 2, 2016
I tried to book an appointment to see the doctor on duty today but no appointments were available. I was told that if I wanted to see him specifically he would be back next Thursday. I think continuity of care is important however, the locums have been brilliant.
Given an appointment for later in the week
August 2, 2016
6 months ago I asked to see a female doctor, it wasn't urgent but I was given an appointment for later that week which was good.
New doctor very very nice
August 2, 2016
I saw the new doctor recently and she was very very nice. She really listened to me and had read my notes before seeing me. I can already see that she is going to be great to have as a doctor at the practice.
