Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Explanations are not always great
July 25, 2016
On the whole you feel you are being moved in or out quickly. Explanation is not always great and you can be left without a full understandin
Not difficult to get an appointment.
July 25, 2016
I've not found it difficult to get an appointment. For advanced appts. I go online but for on the day I call. I have had to wait for my blood test but I've not been asked to go to Riverside. I'm mainly seen at Capel or East Bergholt. I'm meant to have an annual check but I haven't been asked to attend for 2 years. I called the surgery and explained and was given an apppt today. Apparently I should have been called in January
I really like our doctor.
July 25, 2016
I really like our doctor. He's very friendly & understands the condition very well.
Getting through on the phone is a problem; however you do get an apt when you need one.
Getting through on the phone is a problem; however you do get an apt when you need one.
Not had problems getting an appointment
July 25, 2016
Appointment procedure has improved over the last year. I've not had problems getting appts and booked my blood test ahead of time so I had an appt. when I got back
Doctors vary
July 25, 2016
During an appt. one of the doctors was on their phone as I was talking to them. There are some very good doctors and the nurses are great. Online booking doesn't work well as there are no appts available. When the doctors say you need to see them you try to book an apt but the reception staff can't fit you in
Getting appointments is difficult
July 25, 2016
You can't see the doctor you'd like to see and getting an appt. is difficult. When you call for a pre-booked apt, you're often told to call on the day but then appts. are limited and choice of doctor is too.
No issues getting appointments.
July 25, 2016
Capel have been good here and East Bergholt. Not had issues getting appts. at either surgery
Referrals aren't done well.
July 25, 2016
Referrals to consultants even when emergencies /urgent are not done quickly.
Making an appt. is difficult; it's easier to visit the surgery to book to see a doctor. Phlebotomist appt. had a 3 week wait and then a further month for a nurse appt.
Making an appt. is difficult; it's easier to visit the surgery to book to see a doctor. Phlebotomist appt. had a 3 week wait and then a further month for a nurse appt.
poor
July 25, 2016
Reception staff are a bit mixed in their helpfulness especially in relation to getting appointments
Had to demand a referral to an ear clinic
July 15, 2016
This was the 4th visit to get a clump of dry ear wax out of my ear. First visit was in Sept. 2015. On this visit I had to demand a referral to an ear clinic. Said clinic removed blockage first visit.
