Constable Country Medical Practice - Capel St Mary Surgery
Feedback Rating
Based on 360 reviews
Reviews (360)
Don't get to see the same GP
April 4, 2017
Don't get to see the same GP so you don't get to know them or them you which leads to questions being asked which aren't necessary. I would prefer more continuity or for notes to be read before appointments. A call queue system would at least let you know where you are in the line.
Very good surgery
April 4, 2017
Very good surgery; staff are very friendly and helpful. The only problem I have is getting an appointment. It is easier to visit the surgery than phone and this is what I have done.
Reception very helpful
March 30, 2017
Reception very helpful. There should be some recourse if people miss their appointments to prevent non-attendance.
Easy to get appointments
March 30, 2017
Personally I find it easy to get appointments. Calling at 8 am it is very busy but understandably. A strength is that there are 2 sites and this gives more flexibility
Getting appointments is difficult
March 30, 2017
Getting appointments is difficult; it's better to visit the surgery to get an appointment Queue system on the phone could be better.
Very helpful
March 30, 2017
Very helpful especially the reception staff. I see the nurse twice a year but rarely visit other than that. Can get appointments when needed.
Good and most staff helpful
March 16, 2017
Nurses very knowledgeable and helpful The pharmacy has been brilliant, the receptionists helpful. Most doctors very good with one or two exceptions. One has been rude to me and family members
Good. Can get appointments easily & drivers good
March 16, 2017
Don't use the surgery often but when I do I can get appointments when needed. A larger entrance way/lobby would be helpful especially for buggies, The volunteer drivers work very well for getting to and from appointment
Poor - surgery is tatty and hard to get appointment
March 16, 2017
Very rarely get an appointment. Communication is very difficult with the doctors. The building is a bit tatty
Care varies and getting appointments is hard
March 16, 2017
Care is very dependent on the doctor you see. Some are very dismissive even when taking the children. Others will just run lots of tests, I don't feel reassured by visiting the doctors. Getting an appointment is difficult. Attended the flu clinic. They have lost a test sample in the past and didn't call to tell me the sample was not going to be tested and I'd have to have the test redone
