Constable Country Medical Practice - East Bergholt Surgery
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Based on 411 reviews
Reviews (411)
Left with no medication
January 13, 2021
My partner has been chasing a ‘urgent’ prescription for the last two days only to be told by one memeber of staff that it was still not there this afternoon. After calling her colleague over they confirmed the persecution had gone over but was still not ready by the time they closed today.
He then later found out that after being in a incredible amount of pain told by the gp to call 111 for it instead.
He then also found out that he now has a note on his system explaining he is an ‘abusive patient’
Absolutely disgusting. Just because he was getting frustrated with being lied to a told different things he was not threatening at all.
He then later found out that after being in a incredible amount of pain told by the gp to call 111 for it instead.
He then also found out that he now has a note on his system explaining he is an ‘abusive patient’
Absolutely disgusting. Just because he was getting frustrated with being lied to a told different things he was not threatening at all.
Consistently bad experience
November 17, 2020
uncaring doctors with terrible bedside manners. Doctors never understand my conditions, can never see the same doctor, can take days to even speak to a doctor and then they have no knowledge about my conditions or medication. Never have I felt so poorly served by the medical profession.
This Practice has been brilliant recently.
November 14, 2020
I filled out three e forms on three separate occasions. GPs rang me extremely promptly and were very helpful. Also had three telephone appointments and same again, GPs rang me very promptly and were very thorough and helpful. Reassuring in these difficult times to get prompt help.
There seems to be absolutely no continuity
November 14, 2020
Very poor service for the following reasons, can never get an appointment, never able to see the same doctor, doctors knowledge of my condition is very poor, access to my medical records is too time consuming, test results have to be searched in 60 day blocks so looking for test that were carried out a few years ago becomes an impossible task!
No temperature checks?????????
August 17, 2020
Had appointment for blood pressure check recently and that part went fine. However, asked for a temperature check too as my home thermometer never appears to be accurate.
Nurse did NOT have means to do this and says could not access store cupboard. She suggested I ask at reception who should be able to find someone and this I did.
However, and I still cannot believe this, I was told that there was no one around who could do this and so I left in disgust at such as poor service.
At this time with Covid 19 raging I cannot believe it was not possible to have a simple temperature check and so must question why was this and how could this be.
Nurse did NOT have means to do this and says could not access store cupboard. She suggested I ask at reception who should be able to find someone and this I did.
However, and I still cannot believe this, I was told that there was no one around who could do this and so I left in disgust at such as poor service.
At this time with Covid 19 raging I cannot believe it was not possible to have a simple temperature check and so must question why was this and how could this be.
Unprofessional
August 5, 2020
My daughter who has shielded for 19 wks & wound to her leg that needed to be seen within 24hrs , advised from a & e .
Dr’s not willing to see her wound to check no signs of infection , myself advising she is high risk health wise ! No nurse free to see her either . Told that I had to wait another 24hrs to be seen ! So a worrying night deciding how her leaking wound may become infected .
Dr’s not willing to see her wound to check no signs of infection , myself advising she is high risk health wise ! No nurse free to see her either . Told that I had to wait another 24hrs to be seen ! So a worrying night deciding how her leaking wound may become infected .
Lovely receptionist and Doctor who telephoned
July 13, 2020
Excellent response and advice. After my initial consultation my medication was waiting for me at Boots Chemist. Thank you.
Treatment of Injury to finger.
June 30, 2020
An injury to one of my fingers necessitated repeated dressing by the team of nurses at East Bergholt over a period of seven weeks. The team is a tribute to the practice, each member showing great care, compassion and professionalism . I am so grateful and can't thank them enough..
Unable to make appointment
June 11, 2020
I was advised after consultation of 111 doctor to make a follow up appointment with my GP.
There is no way of doing this without visiting East Bergholt surgery in person which we are clearly told not to do.
There is no way of doing this without visiting East Bergholt surgery in person which we are clearly told not to do.
Terrible.
May 27, 2020
My mother was issued a prescription for oral morphine after breaking her ankle and foot. When I tried to collect this from Capel, I was told that the Dr had not signed the prescription. The second time I went round to collect this, I was told the prescription was at east Bergholt, which I agreed to collect. On my way to east Bergholt I was called to say it was now at Capel surgery. My mum has had to wait 8 hours for her morphine and has been in agony. When I asked for a complaint form, on my third trip round the pharmacy, I was told they didn’t have any and advised to write a letter. Fortunately for my mother she has family to support her. If she had not, she would have been left in considerable pain which would have no doubt resulted in an ambulance and hospital admission during a global pandemic. Absolutely disgusting service, poor communication between surgery’s and terrible practice from a registered GP.
