Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Don't like call backs
December 12, 2022
I don't like having to wait for the call backs from a doctor. If you miss the call you have to call the surgery back and then wait again. I'm happy with the staff as they explain issues well but the phones are busy and I haven't found that econsult has worked well for me to get the help when I've needed it either.
Wonderful when you get here
December 12, 2022
Getting through on the phone can mean a long wait. When I was 6th in line it took 1/2hr to speak to someone and that was later in the day . The staff are very good and really once you talk to a GP and then get invited in to see them it works really well.
Increasingly difficult
December 12, 2022
Its becoming increasingly difficult to get appointments. Some patients have conditions that make being up at 8am very difficult but the process in place means you have to call at that time. There should be a way we are able to call later so they can pre book an appointment. The most frustrating part is when on econsult you say please don't call the mobile number as there is no reception but they then always call it and then you have the hassle of having to call the surgery to sort it all out.
Best practice in the area
November 12, 2022
Very good experience, good staff and service. Reception were very helpful and nurse was very professional and knowledgeable.
COVID vaccination for my dad.
October 18, 2022
I drove from Clacton to an arranged COVID appointment at another practice for my dad who lives in Layham. On way to collect him his appointment was cancelled. I felt very desperate as I knew he'd feel stressed, and as passing this practice where he'd had 2nd vaccination I called in. The receptionist was amazing..as was the nurse who did the vaccination for my dad when I brought him in 20 mins later. We are so very grateful. Can't thank you enough. Congratulations on an amazing practice. Wish I was a patient there.
Excellent
October 18, 2022
Followed text message link to book flu vacs at 2.30 pm. All done by 4.05 pm. All with a friendly smile and kindness.
used e consult
July 25, 2022
used e-consult to describe symptoms late in the evening. GP rang me the next morning (ie within 12 hrs) to discuss further and prescribe treatment
Seen quickly
March 2, 2022
I've had no problem getting appointments and I've been seen very quickly and then referred on to hospital with in 2 weeks. The surgery have been amazing, offering lots of support and called me to arrange a post operative wound check.
Staff and treatment good
March 2, 2022
The phones are very busy in the mornings especially so it can take time to get through. When I've been in the surgery it is frustrating that when reception are trying to book an appointment for me the time they are offering gets snapped up by someone else booking appointments. Once you do get an appointment the staff and treatment are good.
Phones are busy
March 2, 2022
The phones are busy which is a bit frustrating and I would like to see a return to more face to face appointments but the staff are very pleasant and all so lovely. I do feel a referral has been delayed and wasn't done when I was told it would be. I'm under the care of a consultant at west Suffolk hospital and I have to get a hard copy of results etc and send it to the hospital myself as the practice can't be sent electronically for some reason.
