Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Very good doctors surgery
January 17, 2023
Called Monday in the morning and got through on the phones in less than 10 minute which seems to be a big improvement recently.the staff on reception are very helpful and friendly. Doctor sent my prescription to pharmacy straight away. Nothing to groan about
Challenging
December 14, 2022
It's challenging trying to get through on the phone, I was waiting about half an hour this time which isn't easy when trying to get to work. Once you speak to or see a doctor or nurse it's all good.
Good
December 14, 2022
I like that the surgery is local and close to home. Depending on the situation I either call or do an econsult. Yesterday I called and got through quickly, an appointment was arranged and treatment arranged. I used econsult and was able to get a good diagnosis through this method and it worked well. Appointments don't run to time but I understand it and it's not an issue really. It seems outdated that everyone has to call at 8am to get an appointment.
Very good
December 14, 2022
No issues getting appointments when I've needed them and I call which doesn't take too long either. I like that you get the text reminder about appointments as it is useful. The staff are friendly, it was good when you did see the doctor more often but that aspect isn't as easy any more. Reception staff are friendly and helpful and I like that I can attend either of the surgery sites.
It has improved
December 14, 2022
Phone and actual appointments are difficult to get with GPs. Mostly the phone calls do result in an appointment although there have been times they say they'll call you back in the morning and they don't, then half a day has gone and you're still waiting and no further forward. The staff are lovely and very good with little ones, they're friendly and helpful, its just the system in place that isn't great.
Mixed experiences
December 14, 2022
Calling the surgery and getting through can take time in the morning and the quality of the GPs is not good although I have just seen a new GP and they were great. They don't appear to look at your notes before seeing you even though you have to give reception an explanation of why you need the appointment. The time you actually spend with them is really brief and there is no continuity. I have seen a good locum in the past, the nurses are amazing and reception staff are helpful.
No complaints
December 12, 2022
Easier to come to the surgery to book an appointment as I find speaking on the phone difficult. This morning I've been given an appointment with a GP straightaway. I find the telephone consultations very difficult too with my hearing and don't always feel they address the issues. I don't get to see the same GP very often but I'm very happy with the treatment and care provided by all staff.
Staff are good
December 12, 2022
Pre booked appointments with the nurse was booked last week and I was able to make the one I was offered. The phones are very busy with long waits but the staff are good and having two practices works quite well too
Really very good
December 12, 2022
I saw a trainee last time but I saw them 50 minutes after my appointment time and that was a long time with a young baby. There are a limited number of appointments available at the Capel surgery which is difficult for patients. It would be great if the car park spaces could be made bigger or to have some allocated children spaces as getting a baby car seat out is very difficult. I didn't feel the 6 week check for my baby was very thorough and mine was even more limited so I actually booked another appointment with a female doctor as soon as I came out. It was done in a much better way and I was really reassured and was confident with the GP. Appointments have been fine to get.
Fairly poor at the moment
December 12, 2022
My daughter has not been seen throughout covid and since with everything being done by phone, we've recently found out they've been treating her for the wrong thing. They rush you through when on the phone and don't really listen to what you are saying, almost making their minds up quickly with limited input from the family. The nurses though have been very good and they do listen well. Econsult has de personalised care and treatment and there are times where a face to face is needed as it feels like it is just a barrier to being seen. If you miss a call back you then have to contact the surgery again, they need to let the phone ring longer as people do work and can't always instantly answer the phone.
