Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Find conversations on phone difficult
March 2, 2022
I would like to see doctors face to face as I find conversations on the phone with them difficult as I can't get my thoughts together or across to them in a quick conversation.
Feel I need to be seen
March 2, 2022
I've been able to get appointments with clinicians other than the doctors. I saw a nurse and was given antibiotics but they haven't helped and I'm now back to see a different clinician, so there's no continuity and I do feel I need to see a doctor for the issue I have.
Staff are good
March 2, 2022
It's pretty good getting appointments, today's appointment was a prebooked blood test and I don't have any issues getting them on a regular basis. The staff are good and explain things well.
Appointment easy to get
March 1, 2022
Its been easy to get an appointment today and with the clinician of my choice. Previously it took a bit more time to get appointments but staff have been friendly when talking with them and I'm pretty happy with how it's all working.
Reception are helpful
March 1, 2022
I called the surgery and was given an appointment straightaway by reception who were nice and helpful. I've had appointments with the nurse and a paramedic and from today's experience I've been very happy with how it's gone.
Confident in the care
March 1, 2022
There are no issues getting appointments. I don't visit the surgery often and I'm happy to see any GP as they are good at explaining things and I'm confident in the care provided. There can be delays getting medication from the chemist and having a pharmacy on site like at Capel would be more convenient and less problematic.
Diabetic checks
March 1, 2022
Throughout covid I had my diabetic foot checks but I don't really feel I've had a review during that time although I've been called in for one today. The nurses are always good when you see them, they are friendly and approachable.
Phones are busy
March 1, 2022
It takes time to get through on the phone but staff are helpful when you do speak to them. I find having a phone consultation more difficult as you don't get to see someone face to face and I find explaining things on the phone difficult.
Reception are good
March 1, 2022
No problems getting appointments by phone it all works well. I have regular blood tests and the appointments are easy and quick to arrange. The reception staff are helpful and very good and addressing issues.
Polite staff
March 1, 2022
I'm happy with how the system is working, I'm able to get appointments in the format I've wanted as when I've needed them. The staff are polite and efficient and I've found that the econsult system that's on the website has worked very well too and gets issues addressed quickly.
