Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Staff have been very helpful on my visits
February 8, 2022
Punctual appointments & friendly professional staff.
Really great
October 15, 2021
My husband had an issue and staff were really great at sorting out everything. The triage system has worked well however when you have questions they have to go through the reception staff which means only one thing at a time gets answered so it makes getting the information more drawn out as they have to go back to the doctor if you then have a follow up question. I haven't had any issues getting through on the phone and can't fault the staff they are all very good. The covid vaccination process was very good and efficient.
Text reminders great
October 15, 2021
The text message reminders sent by the practice are great and both the flu and covid vaccination clinics have gone really smoothly with the booking system simple. Each was well organised and staff great.
Generally happy
October 15, 2021
I'm generally happy with the practice, I can get appointments when I need them with no real issues and prescriptions are easy enough too.
Covid and Flu clinics great
October 15, 2021
I generally don't visit too often other than for prescriptions but both the covid and flu vaccination sessions have gone really smoothly. The only issue with the flu clinic was that I was unable to book online for some reason but reception staff booked me in which was great.
Lack a bit of confidence
October 15, 2021
I do lack a bit of confidence in the system due to my records not always being up to date. There does appear to be high turnover of staff which means you don't get to know anyone and lack continuity. Having a call back is ok but it does mean you have to wait in the whole day as you are not told when the call will happen which makes it difficult at times.
Blood tests easy to get
October 15, 2021
I'm satisfied as I'm able to get blood tests when I need them and the nurse helpfully books my appointments going forward. All the staff are very helpful and they are working hard to keep on top of my different issues such as diabetes.
Pretty good
October 15, 2021
I don't visit often but I have felt that it is a bit more difficult to get a face to face appointment however, when I spoke to a GP they did agree to see me. I do like that the preventative things like flu vaccinations and shingles jabs have all been offered. The covid vaccination sessions run by the surgery have all gone well too and included a health check which was great.
Helpful staff
August 12, 2021
Getting through first thing in the morning on the phones can mean a long wait of up to 3/4hr. There are times where I feel a face to face appointment would be more appropriate and I feel there is a bit of a barrier to getting one. The care though is very good and the nurses are great, they've treated my husband very well over the last few weeks. The staff are all very helpful too. I can understand things have had to change at the moment and generally it works well. We were advised by a doctor to do a self referral to the hospital but when we tried the hospital informed us that the GP had to do it which was a bit frustrating.
Works well
August 12, 2021
The triage system works well for me as and when I need an appointment. I've had no particular issues but do worry that not having face to face appointments as often may mean issues are potentially missed.
