Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Difficult to get a phlebotomist appointment
October 24, 2019
I do find it difficult to get a phlebotomist appointment and if they can't fit me in I have to travel to Ipswich which is inconvenient. Its only 10 minutes for one appointment and I sometimes need longer.
I like the text reminder
October 24, 2019
I find this surgery fine and I'm fine with the new appointments system, I like the text reminder they give too. I wish that I had more time in the appointment to ask questions, I recently had an appointment but because I was only allowed to ask 2 questions I was asked to book another appointment to talk about the 3rd question. Also the booking screen does not always work.
Why can't the toilet seat be repaired?
October 24, 2019
Its a good surgery but why can't the toilet seat be repaired in the ladies, its been loose for months!
Good surgery on the whole
October 24, 2019
There is a bit of a wait at appointments but on the whole it is a good surgery. They could maybe consider clearer ways to display information posters, information is important but it can be a bit overwhelming.
New system is infinitely better now
October 24, 2019
The new appointment system is much better, as before it was very difficult to get an appointment, it is infinitely better now.
Much improved system thankfully
October 24, 2019
I feel the new system is much improved thankfully. I don't know why a couple of doctors have left but I do have to say that things have definitely improved here.
I like the changes to appointment system
October 24, 2019
They do try very hard to please and are accommodating here. I like the changes to the appointments system. I am happy with this surgery.
Staff are very polite and kind
October 24, 2019
The staff and reception staff are very polite and kind. I understand why the new call back system is in place but it can be a bit cumbersome for the patient. It is a good surgery though.
Parking is good
October 24, 2019
I do hope the new system works well. Its nice to have the background music playing. The parking at East Bergholt is good.
Could not order medication as needed review
September 1, 2019
Unable to order medication until had review, phoned doctors again to remind them was told medication already prescribed and waiting at chemist!! No review done. Also medicine which I had 2 years ago and not requested was waiting for me at the chemist also. Even the pharmacist said how bad this was!! Total mess at surgery
