Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Appointment
July 23, 2019
I had an appointment and the doctor listened and gave good advice. I highly recommend them.
One star is too much!
July 13, 2019
A complete shambolic service which is getting worse by the minute.
The appointment system was unacceptable and the new system is even worse!
Who, in the working world has time or the freedom to be called back later in the day, not me for sure.
If I’m ill I need to see someone speedily and determine my ability to work and recover for whatever it is that is ailing me!
The appointment system was unacceptable and the new system is even worse!
Who, in the working world has time or the freedom to be called back later in the day, not me for sure.
If I’m ill I need to see someone speedily and determine my ability to work and recover for whatever it is that is ailing me!
Need medication review
July 13, 2019
Review of medication was not carried out with GP I only spoke to e receptionist to inform I was unable to order some of my medications as it needed a review. After speaking to a receptionist this was then available. No review carried out by gp.
Improving and trying to support carers
June 18, 2019
Don't feel confident in the treatment for my leg as it doesn't seem to be improving.
For other areas they have been much better.
To get INR appointments has improved and staff generally are friendly and accommodating.
At the moment the service is improving.
As a carer they do take the needs we have into consideration and try to arrange hospital appointments and referrals accordingly.
For other areas they have been much better.
To get INR appointments has improved and staff generally are friendly and accommodating.
At the moment the service is improving.
As a carer they do take the needs we have into consideration and try to arrange hospital appointments and referrals accordingly.
Lack of consistency frustrating
June 18, 2019
The explanation was not consistent when a referral to hospital done.
Not seeing the same GP meant that there was no consistency and this lead to different views of the condition being shared which was frustrating and difficult,
Not seeing the same GP meant that there was no consistency and this lead to different views of the condition being shared which was frustrating and difficult,
They do try to see you if you need
June 18, 2019
They do try to accommodate you and get you an appointment, even if it's not with a GP.
When you ring at 8am you do have to wait on the phone for a long time, 20 minutes, and have been cut off when 2nd only to rejoin the queue at 27th.
High turn over of staff which means you see different people all the time and when you find a good doctor they then leave.
Don't tend to know what the doctors specialisms are.
When you ring at 8am you do have to wait on the phone for a long time, 20 minutes, and have been cut off when 2nd only to rejoin the queue at 27th.
High turn over of staff which means you see different people all the time and when you find a good doctor they then leave.
Don't tend to know what the doctors specialisms are.
On the day only appointments isn't great
June 18, 2019
I would rather be able to plan ahead for appointments, not calling in the morning of the day to see what's available. I've never been turned away and told there are no appointments available.
You don't get to see the same doctor, you just see whoever is available on the day, which I don't think is as good.
You don't get to see the same doctor, you just see whoever is available on the day, which I don't think is as good.
Generally very accommodating
June 18, 2019
Generally very accommodating.
Clean and tidy surgery, very friendly and helpful staff.
I am happy to discuss issues with staff, I can't always get an appointment when I'd like, but generally you do get to see someone if it's needed.
Clean and tidy surgery, very friendly and helpful staff.
I am happy to discuss issues with staff, I can't always get an appointment when I'd like, but generally you do get to see someone if it's needed.
Nurses are lovely, text reminders work
June 18, 2019
The nurses are lovely. The nurse practitioners are great and they treat patients brilliantly, they will refer to a doctor if needed which works well.
The text reminders are wonderful.
The surgery at Capel is small and does struggle with the facilities available - parking especially.
The pharmacy at Capel does face more difficulties and get prescriptions filled is slow and they don't seem to be able to cope with the demand, the pharmacy at East Bergholt is much better and quicker to get medications through.
The text reminders are wonderful.
The surgery at Capel is small and does struggle with the facilities available - parking especially.
The pharmacy at Capel does face more difficulties and get prescriptions filled is slow and they don't seem to be able to cope with the demand, the pharmacy at East Bergholt is much better and quicker to get medications through.
Generally good for me
June 18, 2019
Pretty prompt, had a call back this morning and discussed the issue and have been given an appointment with the doctor. Even though I was 37th in the queue I got through within about 12 minutes and it worked really well.
Concerned about the increased development in the area.
The pharmacy at Capel can be delayed getting medication, you go to collect and they're not ready, but they say they'll have them for later in the day, the reception staff normally know what the situation is with the family and just sort things out.
Concerned about the increased development in the area.
The pharmacy at Capel can be delayed getting medication, you go to collect and they're not ready, but they say they'll have them for later in the day, the reception staff normally know what the situation is with the family and just sort things out.
