Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Medical staff are quite good
March 13, 2019
I generally use the surgery for blood tests but last time in early December the surgery was unable to do the test so I had to go up the the Riverside Clinic but this hasn't happened often. The medical staff are quite good but I have little contact with them as my consultant at the hospital is more involved.
Has improved
March 13, 2019
Can reasonably get appointments when they are needed, I tend to book by phone and it's not a particular issue having to wait in the queue as you do get through in the end. It would be better if pre bookable appointments were available. When you ask if a nurse could do something they just say that its not something they do. It has improved over the last 6 months but I do feel that reception should be manned at all times as its not impossible to do and other work can take place when they are there. I have raised issues in the past but feel that they are just brushed off by management.
Polite staff good communication & effective
January 10, 2019
Visit for smear test. Was made to feel at ease and confident in nurse. Listening to me important. Knew my background. Really rate feeling that I was important.
Excellent vaccination service
November 28, 2018
Also good advice given.
See different people
November 9, 2018
You get mixed messages from the doctors as you see so many different people and they say different things and prescribe different medications, so you don't get to the bottom of things.
Difficult to get appointments
November 9, 2018
It can still be difficult to get an appointment at the surgery. I did see the doctor recently at an emergency appointment but felt that advice was a little limited and dressings provided weren't overly suitable
Helpful staff
November 9, 2018
The staff booked me a GP+ appointment at the Riverside clinic when they were unable to offer me one at the surgery. The staff are normally very helpful and I don't have any problems getting an appointment generally.
Difficulty contacting the surgery due to work
November 9, 2018
There are never any online appointments for short notice appointments and as I have difficulties taking calls at work it is difficult to call during the day.It would be helpful to have more appointments available. I do see a particular nurse who has been very good.
Online booking doesn't work
November 2, 2018
Its difficult to get an appointment, so I come to the surgery to get them now. The online booking is pointless as appointments aren't available whenever you go on the system. Care from doctors and nurses has been excellent, more permanent doctors would help and medical staff generally are required. Would prefer that the bell only sounded when a patient was being called as it is confusing. The reception bell now means you keep looking up thinking you're being called by the doctor.
Staff are friendly
November 2, 2018
Never had a problem, staff are friendly and I like that I can request a call back rather than having an appointment. Generally I'm confident in the staff. Getting through on the phone can take some time
