Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Really struggle
August 13, 2018
Really struggle to get appointments at the surgery. There are long queues on the phone which is frustrating. I don't like being asked the reason for the appointment and at times reception staff can be a bit curt and unfriendly.
Advanced appointments are limited
August 13, 2018
Having a local service is important. It can be difficult to get appointments on the day and advanced appointments are limited. When I do use the service I can get appointments and they have very helpful staff.
Accomodating with appointments
August 13, 2018
Already running 25 minutes late this morning. The surgery staff have been very accomodating with advanced appointments.
Not always good attitudes
August 13, 2018
Managed to get an appointment with out too much trouble this morning. Previously I've had poor attitude from doctors which puts me off coming.
Calling in the morning is difficult
August 13, 2018
Calling in first thing in the morning to get an appointment is the biggest problem.
Care is good
August 13, 2018
Its very difficult to get appointments that fit well. When you do get in the care is good and the locums have been very good. The reception staff have been really helpful and friendly, I've been fitted in this morning and was told I could wait to see the doctor.
Getting through on the phone is difficult
August 13, 2018
Getting through on the phone is the most diffcult thing. It would be good to be able to book appointmtents a few days ahead to see a doctor and can plan better.
Helpful and Proactive
August 10, 2018
I can always get an appointment or speak to a doctor on the day if required. Repeat medication always properly provided. Helpful reception staff and kind caring nurses/doctors. Having moved from Essex where my GP surgery was terrible this has been a really pleasant surprise. Would recommend them!
Helpful staff
August 9, 2018
I rarely visit but annual checks are notified on prescriptions which works well. Staff have been helpful and generally you can get an appointment when you need one,
Care is generally good
August 9, 2018
Generally you can get an appointment when you need one but doctors will also do a call back if needed. I don't particularly like this as I find it difficult to explain things on the phone. You don't get to see the same GP as there are so many GPs but care is generally good.
