Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Mixed experience overall
March 15, 2018
Seems to be levelling off and the phone queue system is an improvement. Doctors seem rude on the phone and will even put the phone down without saying goodbye. The reception team here are very good, really can't fault them. Could the surgery have a water machine like Capel? Dealing with any concerns, I'm happy to contact the surgery and have done in the past.
Convenient, under-staffed but good care
March 15, 2018
Close local surgery. They do need more staff which is difficult for them. Care generally is good but people have different way of talking to you.
Friendly staff; information not forthcoming
March 15, 2018
Staff are friendly. Not too difficult to get an appointment, you just have to be on the line for a while. If this could be improved it would be better. Having a blood test at the surgery could mean a 2 week wait as it is not always possible to get to the Riverside. At times information is not forth coming but if you ask they will say.
Good service all round
March 15, 2018
Receptionists are very helpful, the building is tidy and the doctors have been very good, they listen and give good advice. Not working makes it easier to get appointments as you can be more flexible.
Long waiting time for appointment
March 15, 2018
The length of wait for appointment is quite long especially for bloodtests where we go to the hospital now. Get the time needed in appointments.
Mixed experience of reception service
March 15, 2018
Not having someone always on reception doesn't work and the electronic screen struggles to take the information needed. I do like being able to ask to see a specific doctor. The receptionists are very polite and helpful. The queue system on the phone allows you to know where you are and you don't have to call back.
They have improved. Very helpful & supportive
March 15, 2018
They have improved, they have really bent over backwards to help us with our situation. It's nice to see the improvement. having the clinical pharmacist at the surgery has been great, very helpful and supportive.
Good care, very caring and supportive
March 15, 2018
Had quite good care, they have been very caring and supportive. It has improved and it is easier to get appointments than it was.
Good
December 14, 2017
Went to have a flu jab but was told that we no longer fitted the criteria. The letter didn't get sent either. Care of my mother has been very good though.
Flexible home service by the nurse
December 10, 2017
Working well at the moment. Can be a little difficult to get appointments. The surgery nurse now comes out to me to do my INR blood tests as I'm unable to get to the surgery.
