Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
triage system works well
July 4, 2017
Generally just come for my annual check up which works well but if you need a blood test it can take longer to get an appointment. The triage system worked well today. After speaking to the doctor I was given a morning appointment
friendly staff, triage system works
July 4, 2017
Friendly staff. The triage system worked this morning and I got an appointment after speaking to the doctor. Being restricted to phoning at 8 am makes it difficult when trying to get children ready for school. Having a separate time to call in the afternoon to call for advance appointments would help
staff are helpful, no problems getting appointments
July 4, 2017
New, Clean. Staff are very helpful. Can always get the information neede. No problems getting appointments and can go to either surgery
doctors explain everything, easier to book in surgery for appointments
July 4, 2017
Doctors are good. They explain everything to you. If you come to the surgery to book an appointment it's much easier than trying to call
normally run behind, cant book in advance
July 4, 2017
Waiting times for appointments are quite long at times. Normally runs behind. I don't like that you can't book in advance which makes it difficult for work
Convenient and works well
July 4, 2017
Having the flexibility to attend either surgery. The triage system worked well this morning after I was told no appointments were available. I spoke to the doctor who arranged for me to be seen this morning. Generally going into the Capel surgery makes it easier to get an appointment than trying to call.
doctors are argumentative, reception isnt manned, difficult to get appointment
July 4, 2017
The doctors are quite argumentative and difficult. Reception often isn't manned. Getting appointments is difficult. I've complained in the past but I have not had any response
Okay when you can actually get appointment
July 4, 2017
It's ok when you can actually get through, but it took 22 minutes to get through and then there are normally no appointments available. Today was different
Appointment system can be difficult, friendly surgery
July 4, 2017
The only way to get an appointment is to phone on the day which for non urgent issues makes it difficult to plan. Nice friendly surgery which has a good feel
freinfly and helpful, management hard to approach though
July 4, 2017
All the staff are friendly and helpful. They always explain everything well and put you at ease. It would be better if it was easier to approach the management
