Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Very poor.
November 13, 2017
Nothing good! Used for years and currently at its worst. High turnover of doctors - no continuity. Mis-diagnosing by locum doctors - identified by hospital. Difficult to get appointments and reception often not attended. Staff on computers in back office. Practice Manager rarely available if problem
Poor experience
November 9, 2017
Went to the surgery for an appointment to see a doctor. I was told no appointments were available. I was very unwell and a nurse who was visiting as a patient called 999 and assisted me until the ambulance arrived.
Had to wait for a blood test
August 4, 2017
I've had to wait 3 1/2 weeks for my blood test and getting appointments is a little tricky. All staff are helpful and friendly. To get a double appointment is a big issue if you need a longer one it can be a problem.
Doctors can be rude
August 1, 2017
Doctors are very rude, they don't listen to you or take your concerns seriously. One child became very unwell when our concerns were dismissed. Reception staff can also be rude at times.
No call back received
August 1, 2017
I was unable to get a appointment yesterday and was told I'd get a call back but I waited in and never got a call. Called this morning and got an appointment. Dr xxxx has refused to prescribe medication the hospital prescribed.
Good receptionists make a difference
August 1, 2017
Today was good, to get an appointment however is normally more difficult. There are a couple of receptionists who are very helpful, it makes all the difference. There is one doctor, Dr xxxx, who I won't see because of the attitude they have. Being only able to discuss one issue at a time is difficult when on going condition manifests in many ways. Booking a double appointment to discuss more complicated issues is virtually impossible.
Bedside manner lacking
August 1, 2017
Things have got better over the last fortnight. I've seen 3 different doctors in the last fortnight and 2 of the locums have been good. They just don't have a bedside manner at times, was asked what do you want me to do about it when asked for a home visit. Also medication was wrongly prescribed.
See different doctors
August 1, 2017
The biggest problem is the number of new doctors/locums you see, which means lengthy explanations of complex history. We've seen four different doctors recently and the hospital picked up that one medication should not have been taken long term, even though this was how the surgery prescribed it.
Different attitudes experienced
August 1, 2017
Dr xxxx said at your age we don't do anything about that. Patient complained to Practice, 3 months later got a sort of apology letter saying Dr xxxx didn't say things like that. Saw a different doctor who referred the patient to hospital and got treatment in 3 weeks - totally different attitude.
can be tricky to get appointment, helpful receptionist
July 4, 2017
It's a little tricky at times to get an appointment but if you really need an appointment they will fit you in. When calling for an appointment it can take a while to get through. Some of the locums used have been good. The receptionist on today is always so polite and helpful and cheerful
