Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Poor, short staffed.
May 4, 2017
I took a urine test into the surgery at 9.10 am for it to be dipped by a nurse. She immediately told me there was an infection. My mother (who this was for) suffers dementia. As I look after her I needed a prescription asap. The prescription should be sent to our local surgery. I was still begging for this at 5 pm. I needed to start the medication!!! Short staffed! Not my problem!
Generally a good surgery but hard to see specific doctor.
April 28, 2017
Generally a good surgery but getting an appointment with a specific doctor is difficult. They are very obliging staff and although appointments can run behind I'm also given the time I need in my appointment. I like the atmosphere at the surgery.
It would reduce practitioner time if blood tests and blood pressure checks were done at the same appointment rather than separately. Sometimes the information about why tests are being carried out is a little vague. One doctor gives very little eye contact and seems over reliant on the internet to make decisions. I have had an appointment with a trainee doctor and they were brilliant.
It would reduce practitioner time if blood tests and blood pressure checks were done at the same appointment rather than separately. Sometimes the information about why tests are being carried out is a little vague. One doctor gives very little eye contact and seems over reliant on the internet to make decisions. I have had an appointment with a trainee doctor and they were brilliant.
Easier to get appointments but staff can be dismissive
April 4, 2017
The service has improved recently and it's easier to get appointments. House call requests for people work ok and the doctors will visit when needed. At times reception staff don't listen and can be a bit dismissive and unhelpful at times
Ok getting appointments but need more slots
April 4, 2017
Getting through on the phone is difficult but when you do you generally get an appointment. It would be good to have more advance appointments available to help maintain continuity
Poor service and attitude
March 30, 2017
Doctors don't seem to want to listen to you and appointments are rushed. They don't seem to want to help a lot of the time. After speaking to the doctor on duty I was told I couldn't have any more medication. I then booked to see another GP and they prescribed the medication straight away.
I visited the surgery with a bleeding arm but when I asked if a nurse could dress it I was told no nurses were on duty and I'd have to go to A & E
I visited the surgery with a bleeding arm but when I asked if a nurse could dress it I was told no nurses were on duty and I'd have to go to A & E
Hard to get appointments and waiting times can be long.
March 30, 2017
Waiting times in the surgery can be long. Within the last 8 months it has been an hour at times. Getting through on the phone is also an issue.
Poor - cannot combine appointments
March 30, 2017
Two tests need doing but the surgery has been unable to combine these appointments and two visits to the surgery are now required which isn't ideal
Fair but waiting times can vary.
March 30, 2017
Waiting times can vary. Have been waiting over an hour with a child before and it seems to be worse at East Bergholt than Capel. Sometimes feel a bit rushed and doctors don't give you eye contact (look at computer)
Poor. Hard to see GP but they are very good
March 30, 2017
Trying to see a doctor is difficult. I need to see a GP but have to see a nurse as none available. When you do get to see someone they are very good.
Very good in general
March 30, 2017
In general it's been very good. Staff are magnificent and often go the extra mile; they are very willing to help. Can get appointments on the day. Patient care is very good but the wider experience is not so good. More feedback to patients needed. "You said - we did" board
