Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Need more time with GP and hard to get appointments
March 30, 2017
It would help to have more time when you see a doctor. Not being able to pre-book appointments isn't great and means it's difficult getting through first thing in the morning for an appointment that day
Hard getting appointments and need more time with GP
March 30, 2017
It would help to have more time when you see a doctor. Not being able to pre-book appointments isn't great and means it;s difficult getting through first thing in the morning for an appointment that day
Good
March 30, 2017
It is difficult to get through on the phone in the morning but normally you do get an appointment. The waits in the surgery are okay and understandable
Staff not on reception and lack of equipment
March 30, 2017
No one is on reception when people arrive and you often have to wait for a receptionist to come through. I also had problems getting the right equipment to do a test that the hospital wanted me to have. The equipment was broken and initially I was told that it wasn't something they did.
Can get appointments when needed
March 30, 2017
Can get appointments when needed. At times it can take a while to get through on the phones but results in an appointment. Booking in computer doesn't always work. The tv screen could be used more than it is. The column in reception does block the display board. I realise it can't be moved but it does get in the way a bit
Poor
March 30, 2017
I'm no longer a patient here as we decided last year it would be best to change surgeries as we were not happy with the surgery or how some doctors were with us
GP's good but hard to get an appointment
March 30, 2017
The appointment system is difficult. You spend a ong time calling, then when you get through the majority of the appointments are gone already. You are sometimes offered a call back but more often told to call the next day. What we tend to do is drive up and make an appointment as it is easier. Seen two new GPs and they've both been good
Poor. Hard getting appointments, doctor rude, nurses brilliant
March 30, 2017
Getting an appointment - lack of continuity and doctor can be arrogant and rude. I have complained in the past but have had no response. The nurses here are brilliant; very good with the children, they were prepared to listen
Good but not enough appointment slots
March 30, 2017
Doesn't appear to be enough appointment slots available so they run out by 9 am. Appointments. patients are told by GP they need to be seen next week but if GP doesn't book the appointment , the receptionist can't. Increase the time the name and room appears on the screen. It disappears too quickly
Most staff friendly. Continuity of care problematic.
March 30, 2017
Most reception staff are friendly and helpful. It would be better if there were more continuity with the doctors rather than seeing someone different each time. It's acceptable that there are some delays; you have to see the whole picture. If more explanation was given it would be better and give patients reassurance as sometimes it is unclear why tests are being done.
