Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Improvement in staff attitude
September 6, 2016
There has been an improvement in staff attitude in the last year especially with reception staff. The doctors have not numerically improved as much. For me the surgery is ok but for other members of the family it has been different when trying to get medication sorted. When a specific medication was required an alternative brand was given which was not suitable but it took 6 weeks to get this sorted. The 2 times I have required immediate care they have been very good.
It is difficult to get an appointment ahead of time
September 6, 2016
I received a letter inviting me to take part in a diabetic screening program because I was high risk but the surgery have never tested me for diabetes, which is strange if I am high risk. It is difficult to get an appointment ahead of time and I do feel that it is about dealing with the one issue and then done. Overall I'm happy with the staff and the treatment provided.
Admin delay with my medication review
September 1, 2016
There is often an admin delay when I've had my annual medication review. The system isn't updated quickly enough so I am unable to re-order my repeat and have to get an emergency monthly order but this is sorted out for me
Service has been good
September 1, 2016
Rarely visit but when I do the service has been good. Waiting times can be a little long but it depends if another patient needs more time. You do need to be a little proactive by asking questions but generally staff explain things well.
The change in the way prescriptions are managed has made it more complicated even though I can drive . It is difficult to get my prescription to the surgery again before it can be prescibed
The change in the way prescriptions are managed has made it more complicated even though I can drive . It is difficult to get my prescription to the surgery again before it can be prescibed
No appointments available
September 1, 2016
Fairly recently I did see people queuing up outside at 8 am to get appointments. I called yesterday for an appointment to be told none were available but that a GP could call me later in the day, which she did, She then arranged for me to be seen today.
getting an appointment is not a problem
September 1, 2016
I have weekly blood tests and getting the appointment is not a problem. I call up and c go to Capel or East Bergholt. Staff explain everything fully. It all works for me and they do their best
Need to ask for all the information you need
September 1, 2016
At times you do need to remember what to ask to get all the information you need. It would be nice to have a service locally that could deal with small cuts rather than having to go to A & E for something so minor. Overall a good surgery for me
I usually get an appointment when I need one
September 1, 2016
Running a bit late today. I can usually get an appointment when I need one and getting through on the phone hasn't been too bad. The waiting times are the only things I'd like to see improve; other than that, everything is ok
Sometimes short waits but generally not too bad
September 1, 2016
Always been pleasant. Sometimes short waits but generally not too bad. When I visit, the service I receive meets my needs.
Waiting times have been ok.
September 1, 2016
Very nice and helpful. Waiting times have been ok. I always book by phone and have not had any problems.
