Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
poor
June 17, 2016
Getting an apt is very difficult. If you can get through on the phone around 8 am you will get an appt. but you never get to see the same doctor. It would be nice to get to know your doctor
I do struggle to get an appointment
June 15, 2016
I do struggle to get appointments but so far I have managed to get appointments for blood tests which are regular
Appointments
June 7, 2016
It is difficult to make future appointments
Understaffed
May 12, 2016
Understaffed and lacking the highest standard.
Appointment system slow.
May 12, 2016
Appointment system slow but better. Difficulty in seeing same doctor more than once!!
Change in medication not actioned
May 10, 2016
When my husband went to collect his prescription the Pharmacist said some other tablets were there for him to collect. We knew nothing about them so ask his consultant who said he should've been on them for the last few months after he had requested the change. Not sure why we weren't informed or why it took so long.
Chemist is brilliant
May 10, 2016
I was with a doctor recently and he kept saying he was running late which made me feel I was being a nuisance and then the next patient opened the door with me still in the room. The chemist is brilliant.
Nurses are brilliant
April 21, 2016
Getting through on the phone is very difficult I tried for 20 minutes then gave up for a while but then later got through. It would be better to have early and late surgery times too, especially for people who work. The nurses are really brilliant, excellent but some of the doctors don't face you in appointments. The locum today was really fabulous, would see him again.
Continuity of care is not great
April 21, 2016
GP turnover is very high. Very difficult to get appointments on the phone its easier to come in person. Continuity of care is lacking with the different doctors and when explaining they can give different explanations. There can be long waits to see doctors and I sometimes feel 10 minutes is not enough to enable questions to be asked. There is a lack of general organisation, changing processes for booking system can be confusing.
Recognise that staff are under pressure
April 21, 2016
When you have an appointment the experience is good. I recognise staff are under pressure but staff are trying to deliver. There are not enough doctors and appointments. You have to queue from 7.30 am to guarantee an appointment and there appears not to be enough staff at the surgery.
