Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Availability of online appointments limited
April 21, 2016
Treatment explanation and staff attitude is good but getting through for appointments is difficult and you know that appointments will be taken very quickly. The availability of online appointments is not good either. I have waited over an hour for my appointment.
Doctors are usually great
April 20, 2016
Good doctors but not very good admin. Difficulty n getting appointments. I'm concerned that admin are asking what is wrong with patients and possibly influencing experience offered by doctor. You do have to wait but that is to be expected up to a reasonable time. This morning it took 10 minutes to get through and a further 15 minutes on hold. If the practice phone a patient it would be good if they could leave a message to alleviate worry.There should be more people answering the phones around peak times and there is an issue around follow up appointment availability.
Difficulty getting through to the surgery
April 20, 2016
Had to make 70 calls to get an appointment this morning - eventually got through at 8.20am.
Next patient walked in before I had fininshed
April 20, 2016
I was in with the doctor and he must have called the next patient because they walked in while I was still there. It would be better if current waiting times were shown in reception on the screen.
Difficult to get appointments
April 20, 2016
Getting through on the phone for appointments is very difficult. I was on hold for 20 minutes in total and couldn't see the doctor I wanted as all appointments were already gone. The popular doctor is also a teaching doctor but this means he's available even less. I do not get any updates about results that come in unless there is something wrong, I'd prefer to be told even if nothing is wrong as you presume all is ok but they may have forgotten to call. When I was in an appointment the next patient walked in as the doctor had already pressed the next patient button before I had actually finished. I feel that reception should be manned and it would give a better impression.
Overall an excellent service
April 20, 2016
Overall its an excellent service and they do cover a large area. The site is much better than the old building and much better organised. To book an appointment is difficult and the advanced appointment system is unclear and be explained better.
Online system doesn't have appointments
April 20, 2016
It can take time to get through in the mornings. I used to be able to book online but this doesn't seem to have any appointments available. I'd prefer to use it as getting everything ready in the morning plus trying to get through on the phone is difficult. There are a lot of locums used which does affect the continuity of care I receive.
Feel like I'm being held at bay by locums
April 19, 2016
I have managed to get an appointment with a doctor today but it can be very difficult. Seeing the locums can feel like you are being held at bay as they say come back in 2 weeks. I feel that there is no follow up care once I've been seen by the hospital, letters go on my file but no action follows. At times reception staff could be a bit less abrupt.
Getting through for an appointment is hard
April 19, 2016
Care provided by the doctors has been good and we've never had a problem. At times you have to wait 45 minutes past your appointment time before going in. I spent about 40 minutes trying to get through on the phone to get an appointment this morning and this happens every time you try to see a doctor.
The nurses are very good.
April 19, 2016
The nurses are very good. You can't always see the doctor you want but you do get an appointment. The only issue with that is that the doctor doesn't know your history. Sometimes the waits can be quite long but this isn't on every visit. I have a pre booked appointment for next Monday and it was no problem to get.
