Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Lack of consistency
September 1, 2016
There is a lack of consistency with GPs especially when you are asked for a follow up appointment. It often means starting again.
Can get an appointment when needed
September 1, 2016
Generally when I call I can get an appointment when I need one . On the odd occasion it is a little more difficult, Very polite staff, very nice doctor who handled my concerns well. Waiting times can be a bit long if they are busy. Everyone is polite
fair
September 1, 2016
There have been a couple of times when I've been given an appointment here but told I should be at Capel.
I also had an occasion at Capel when I arrived I was told I was late but luckily I had my booking card which had the time I'd arrived written on it. It's not always clear that I've ben booked to see a nurse practitioner rather than a GP.
Overall staff are very good.
I would like more explanation so that I know what to expect and what side effects may result from taking new medication.
It would be nice to see the same doctor but I realise this is not always possible now
I also had an occasion at Capel when I arrived I was told I was late but luckily I had my booking card which had the time I'd arrived written on it. It's not always clear that I've ben booked to see a nurse practitioner rather than a GP.
Overall staff are very good.
I would like more explanation so that I know what to expect and what side effects may result from taking new medication.
It would be nice to see the same doctor but I realise this is not always possible now
Very pleased with the service
September 1, 2016
Very pleased with the service. I've always managed to get an appointment when I need one. They always try to squeeze you in.
Lack of team spirit impacts on surgery
September 1, 2016
Looking at the national picture we have a lot to be thankful for. I got through very quickly today. However on other occasions it has not been so easy to book appointments. The ideal would be to have better continuity of care with GPs. There appears to be a lack of team spirit which impacts on the overall running of the surgery.
All the information I need
September 1, 2016
I get all the information I need and get our prescriptions on time.
It has got slightly easier to get an appointment
September 1, 2016
Getting an appointment with my GP is very difficult but it has got slightly easier to get an appointment to see any one of the doctors. Nurses have been very good and I mainly see them. When you can get through on the phone receptionists are great. Retinal screening - I don't feel that the screening is as good as the full optometrist screening that I had previously at a different surgery.
Hospital advised I needed iron tablets but GP would not prescribe them
September 1, 2016
Hospital advised I needed iron tablets but GP would not prescribe them. I had another consultation at the hospital where they questioned why I hadn't been given them. In the end it took a lot of pressure but I got them 3 weeks later
No continuity of care with doctors
September 1, 2016
No continuity of care with doctors which means that care and advice has been different. The standard response is to do blood tests but if these are clear then there is nothing else done. On a couple of occasions I have had unnecessarily rude conversations with staff but on the whole the staff aren't bad.
Getting through on phone is difficult
August 22, 2016
Up to now I do get appointments on the day but getting through on the phone is difficult. An appointment for a blood test in the last fortnight, has taken 2 weeks. My prescription had run out but they did make sure I had medication to cover me.
