Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
fair
July 25, 2016
Getting through on the phone at abut 8.10 I did get an appt. When I saw the GP they told me I had only been allocated 5 minutes but I was given all the time I needed. Overall the care received is good.
fair
June 21, 2016
never see the same doctor twice
poor
June 21, 2016
Continuity of care needs to be improved. In Suffolk warfarin tests happen with full blood tests at the Riverside Clinic as the phlebotomist at Constable Country is on long term sick leave. In Essex they use a pin prick test which is far easier and less invasive & much quicker
good
June 21, 2016
The waiting time to get an appointment on the day is difficult. I had to call 30 times one day before getting through & being told no appt available. The same can happen if you call back the next day. It's not the staff's fault, it's the system in place. I'd prefer a GP triage system to be implemented as this might help reduce delays.
fair
June 21, 2016
The big issue is that you can't get to see who you want or book in advance. If you start to ring at 8 am and don't get through until 8.20 there won't be any left. Continuity for people with ongoing issues is a problem having to wait for my appointment in the surgery is not a problem
good
June 21, 2016
Running 1/2 hour late at 9.40, wonder how they can run so late so early in the morning
fair
June 21, 2016
The nurses do a good job, some are very professional. Getting to see a familiar doctor is difficult as you still have to ring on the day to see who is available. Online appointments generally only get a couple of doctors available so if you want to see someone else have to wait and call on the day.
excellent
June 21, 2016
On occasions at the end of the day I've noticed staff have been a little less friendly and approachable. I rang up 10.45 and got an apt at 11.30 with the nurse practitioner and generally getting an appointment isn't a problem. I went on medication but it was not explained how and when I should stop so I had to read the leaflet inside the package.
excellent
June 21, 2016
As a new patient this is my first visit but getting an apt today was ok & my notes have hopefully arrived
excellent
June 21, 2016
I ask for information from the doctors if I need it. We've been lucky that we can always get an appointment when we need one.
