Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
poor
June 21, 2016
At times it feels you are being rushed through and that you are not being listened to at all. The nurses have been very good because they listen, are friendly and are patient orientated. I'd like them to improve the appointment system
excellent
June 21, 2016
I haven't found any faults at all. They are very attentive & remind me of check. If I need an urgent appointment I get one the same day
excellent
June 21, 2016
One of the doctors is very dismissive, can be rude and made me feel I was wasting their time. I will no longer see this doctor as it happened on more than one occasion. Quite long delay, expect it as they are very busy & I'd rather they did their job properly
good
June 21, 2016
The surgeries are looking a little tired. Language is a barrier both ways at times. I need regular blood tests as go to hospital a couple of days later but if I don't book 2-3 weeks ahead I can't guarantee getting an appointment when I need one. They haven't replaced/covered the phlebotomist on long term sick leave.
fair
June 21, 2016
Waiting times generally aren't too bad but today they are running behind
fair
June 21, 2016
Appointment was for 9.30 and they are already 20 mins late at least. Getting an appointment : rang this... The amount of information given in consultation is very limited. You do feel pressure to finish the appt. and not able to raise other issues when you don't know if they are related or not
Excellent service
June 18, 2016
I had had excellent service on behalf of my neighbour. The Doctors have been very good.
Staff have been under enormous pressure
June 17, 2016
Last year the service wasn't very good as you could never get an appointment, it has improved. I don't have total faith in the doctors, some of it is because of attitude and the wishy washy approach they take. They ask you as the patient what needs doing but you're there because you need their advice. Because of the situation with in the surgery staff have been under enormous pressure and have remained professional. If someone needs longer in an appointment I'm happy to wait if I'm going to be given the same when I need it.
poor
June 17, 2016
Lack of continuity of care. New doctor every time doesn't know about me. Having to repeat what drugs I am on each time. After shoulder injury, dr. read through discharge summary but didn't understand how to transfer information into my notes
poor
June 17, 2016
You can't make advanced appts. even when the consultant at the hospital has asked you to see them by a certain date.
