Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Getting appointments is difficult
April 19, 2016
I do not like having to phone on the day for appointments. After the CQC inspection they allowed me to book in advance but this has now gone again and you can only book on the day. I previously tried to get an appointment two days in a row but was told all appointments were gone. This time I lined up at the practice to get an appointment which worked.. The explanation was that they were short of doctors so the system had been changed.
Gone down over the years
April 19, 2016
The general practice has gone down over the years. Staff attitude can depend on who you see and the waiting times are not that good. Care is generally fairly good but treatment explanation is poor.
Anything to do with the nurses is excellent
April 15, 2016
The locum doctors that have been on recently have been good. Nurses have a very good attitude, anything to do with them is excellent. In the past one of the doctors prescribed inappropriate medication which was picked up when I went to the pharmacy to pick up the medication. The waiting times are not too bad.
Booking advanced appointments is great
April 15, 2016
Booking advance appointments 3 or 4 days ahead of time is great and I don't generally have an issue getting an appointment. I don't visit very often but generally see the nurses when I do, I feel they are as good as the doctors.,
Reception staff have been fantastic
April 15, 2016
Reception staff have been fantastic, very helpful and pleasant and do their best. Nurses are excellent too. GP communication skills are a little lacking at times. They can rush you through and don't listen to what you are saying. Also at times the doctor talks to me rather than my father. I'd like to see better patient care, I've tried to book a double appointment in the past but this is very difficult. I was previously prescribed the wrong medication which was picked up when I had a bleed. The medication was then changed by a different doctor who was fantastic but as they were a locum they didn't stay.
Given an appointment 1 hour after I called
April 15, 2016
I haven't visited the surgery for sometime but I called at 10 am this morning and was given an appointment for an hour later which was much quicker than I expected.
Waiting times are quite good
April 15, 2016
Waiting times are quite good, you can't expect not to have any delays.
Always satisfied
April 15, 2016
Always been satisfied. All staff have a good attitude and as a cancer patient I've always received excellent care.
Has been an improvement
April 13, 2016
The nurses are excellent and reception has improved.
Waiting times are poor but I can't complain about treatment explanation. I got an appointment on the day and called at 09.30 this morning.
Overall the experience is reasonable, it was bad but its reasonable now.
Waiting times are poor but I can't complain about treatment explanation. I got an appointment on the day and called at 09.30 this morning.
Overall the experience is reasonable, it was bad but its reasonable now.
Difficult to get appointments
April 13, 2016
Bad as ever for appointments, never bother to ring come in person. The locums give you more time and explanation. Staff attitude can depend on who you get on reception and you can wait past your appointment time.
