Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Very good service
March 30, 2017
Very good service considering the number of people who need to be seen
Staff very pleasant & professional but sometime hard to get appointments
March 30, 2017
Calling first thing means the phones are very busy but if you call later all appointments for the day are gone. Like the friendliness and professionalism of staff. All very pleasant
Helpful, friendly staff
March 30, 2017
Really helpful staff. Quite friendly, try not to make you feel awkward. They will usually always see my child when ill but if appointments are full they will do a call back and then ask us to come in, normally straight away. This doesn't allow you to plan.
Excellent staff and easy getting appointments
March 20, 2017
Currently not having any problems getting appointments. Very nice and friendly staff. They will do all they can to help sort problems out. The nurse I see is really really nice
Excellent easy getting appointments
March 20, 2017
Never had a problem. Can get appointments when needed. The time, room and name for appointment shown on the board could be slightly longer to allow full reading
Good
March 7, 2017
Still struggle to get an appointment at the surgery. I do think we've lost the personal touch. I'd be concerned that I wouldn't always the diagnosis given by some of the doctors
Getting to see the GP is difficult.
February 9, 2017
Unpleasant and barriers put up. The reception staff aren't at the front desk I had a phone slammed down on me. Getting to see the GP is very difficult. Receptionist is giving medical advice. Basic response, complaints not really addressed. Seeing the GP is ok
Rude abd abrupt.
February 9, 2017
Staff have been rude and abrupt with me.
Not having continuity with doctors has impacted on the care I've received. It would be better to see the same doctor more regularly. Understanding what is being explained can be difficult and language is an issue at times. Nurses have been absolutely fabulous. I've been trying to see a specific doctor since October with no success.
Not having continuity with doctors has impacted on the care I've received. It would be better to see the same doctor more regularly. Understanding what is being explained can be difficult and language is an issue at times. Nurses have been absolutely fabulous. I've been trying to see a specific doctor since October with no success.
The appointment system seems quite complicated.
February 9, 2017
The appointment system seems quite complicated. When I called initially for a pre-planned appointment none were available but then one was found. You can't always be available to ring at 8 am. It would be good to have greater flexibility to book advanced appointments. When calling they sometimes come across as a little unhelpful
The new prescription process is long.
February 9, 2017
The new prescription process is quite long and drawn out.
To pick up medication can take 6 days for it to be ready.
Bit of a delay for blood tests at the surgery. Can be a little tricky to get an appointment to see a GP and you don't get to see the same doctor all the time.
To pick up medication can take 6 days for it to be ready.
Bit of a delay for blood tests at the surgery. Can be a little tricky to get an appointment to see a GP and you don't get to see the same doctor all the time.
