Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Pleased with the care.
November 13, 2017
Generally the care is good. Staff are caring. A little difficult to get an appointment on the day.
Communication needs to be improved.
November 13, 2017
Treatment explanation has been limited; at time of diagnosis you are told what is wrong but not given any follow up support.
Great surgery, various experiences.
November 13, 2017
Pretty good surgery. Treatment explanation varies depending on who you see.
Appointments problematical. Receptionists are helpful.
November 13, 2017
Difficult to get appointments but the call waiting system is an improvement. It's difficult to see specific doctors. Do on occasions hear people being told that they should be at the other surgery for their appointments. Receptionists are very helpful. Making follow up appointments with the same doctor is very difficult; you would have to ring up on the day. My last experience was better.
Hard to make appointments
November 13, 2017
Difficult to make appointments. Have to phone on the day and long wait (28 in queue at 8am!). Drive to surgery to make appointment
Good nurse but GP's inconsistent
November 13, 2017
Great practice nurse! Doctors not consistent
Fair but waiting times are a problem and some GP's unfriendly
November 13, 2017
Waiting times always problematic. Certain couple of doctors unfriendly.
Good but appointments hard to get and poor treatment explanations
November 13, 2017
Treatment explanation can be lacking and getting appointments difficult
Poor on many issues.
November 13, 2017
Doctors always running late. Locums seem better at explaining and listening. Receptionists: some really helpful but generally better in Capel. However, letter from hospital unopened for 8 month. Generally poor admin. Difficult to make appointments. Sometimes try queuing outside to avoid telephone wait.
Poor. Long waiting times, can't get appointments & variable staff attitudes
November 13, 2017
Waiting times poor. Difficult to get appointments but tend to be better with children. Variable staff attitudes. Friends have moved to other surgeries.
