Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Difficult to call if you work
August 9, 2018
Its very difficult getting appointments especially when you work as you can't always phone at 8am. Have had an instance where a doctor said to come back and see them in three weeks but when I tried to book with reception staff they were unable to offer an appointment as the GP had suggested.
Name appears for too little time
August 9, 2018
The time your name appears alongside the room number to go to appears for so little time that you can't always catch it and then you have to get someone to tell you where to go which isn't easy if reception isn't manned.
Seen a good dr recently
July 27, 2018
Care hasn't always been great but I've seen a good doctor recently. I don't like that the reception area isn't manned and its difficult to get the attention of staff out the back.
Nurses are very good
July 27, 2018
Normally you can get appointments, theres a doctor I don't like to see but the rest are good and the nurses are very good, they are friendly and approachable and less intimidating. I phoned today and was given an appointment straight away.
Book at the surgery rather than calling
July 27, 2018
I live locally so tend to walk to the surgery to book appointments rather than trying to get through on the phone. It can be difficult to get an appointment though.
Friendly staff
July 27, 2018
No complaints, staff are always friendly and doctors will explain things to me or my family. The surgery is nice and warm in the winter.
Local surgery
July 27, 2018
Nice having a local surgery, sometimes I visit the East Bergholt surgery but normally I go to Capel.
Excellent care and very friendly staff
July 17, 2018
In the time that I have been using the surgery, I have only had positive experiences. Appointments have been booked easily and there is a very high level of care given. For a surgery with a large catchment area and an older demographic, I think the surgery copes incredibly well.
Good mix of appointments
July 11, 2018
I like the mix of on the day and advanced appointments. Never had a problem getting an appointment when I've needed one.
Receptionists nice and helpful
July 11, 2018
Receptionists are nice and helpful, the nurses are great as they explain things well. I would prefer to be able to book appointments with the same people. The door through to the treatment rooms is very heavy and difficult to open, especially if you use a frame.
