Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Told to come back to see them but can't
April 9, 2019
You don't get to see the same GP. When you see someone they say to come back and see them in so many weeks but when you try and book you can't and have to call on the day and then you can't see who you want to see. If the doctor wants to see you they need to book you in or change what they say to patients.
Have had issues with appointment mistakes
April 9, 2019
I've had problems when I've arrived at the surgery only to be told I have the wrong day, luckily on one occassion I had it written on the paper to show reception. At times there are admin errors but it always seems to be the patient who gets it wrong. Care from staff though once you see them isn't bad
keep assking for a copy of notes
April 9, 2019
A family member has been trying to get a copy of their notes for an assessment appointment but they've asked the surgery three times now and each time they go to the surgery to collect them it hasn't been done. The notes are needed an surely it can't tke too long to do, its incredibly frustrating.
call backs work well
April 9, 2019
I don't like calling on the day for appointments as you don't have any continuity with who you see and you have to wait a long time on the phone, I was 26th in the queue today, you can then be told that no appointments are available. They do then offer for you to speak to a doctor which is good. If it was really urgent Im sure you would be seen.
Does run behind
April 9, 2019
The care you get once you see someone is good however, I don't like how behind they run all the time. If you're given an appointment time you should be seen then, especially when it is frowned upon if you are even slightly late arriving.
Easier to drive to surgery than call
March 13, 2019
Very difficult to get an appointment, its easier to drive to the surgery and speak to reception rather than phoning as it takes so long to get through, this has been a long term issue. Even if you are only 16th in the queue it takes a long time to get answered. Care provided by medical staff is quite good.
Friendly reception staff
March 13, 2019
You get a friendly service from reception staff, it would be nice to be able to have some pre bookable appointments as it makes it difficult to plan ahead and means you have to call back first thing in the morning and struggle to get through.
see same gp
March 13, 2019
To make an appointment you do have to call first thing and it can take 10 minutes to get through. I like the queue system on the phone but sometimes it would be better to not know where you are and may be they could explain to patients how many lines are answered and how long on average it takes to get through. There is little explanation about why or how things operate at the surgery and it would help patients to understand and access services better if it was explained. I tend to see the same gp and like the continuity.
Happy with medical care
March 13, 2019
Not had any problems getting an appointment but I do tend to come to the surgery to book rather than call as it is easier and you are more likely to get an appointment. The call system is much better now as it tells you where in the queue you are. I'm more than happy with the medical care provided. The pharmacy works very in East Bergholt and they liaise well with the surgery.
Getting through can take time
March 13, 2019
I'm able to get appointments generally when they are needed now but getting through on the phone can take time. I would prefer to have the ability to book appointments ahead rather than being asked to call back on the day to get a routine issue sorted.
