Constable Country Medical Practice - East Bergholt Surgery
Feedback Rating
Based on 411 reviews
Reviews (411)
Friendly staff
November 2, 2018
Staff are friendly and helpful. I can usually get an appointment when I need one. The nurses are very good and its a very good surgery where they are under pressure but do a good job.
Prefer the phone queue system
November 2, 2018
Got an appointment this morning and I prefer the queue system on the phone to my last surgery.
Quite accomodating
November 2, 2018
Staff are quite accommodating. Normally phone for appointments and generally get one on the day. It would be nice to be able to book appointments ahead to allow you to plan. The staff are friendly and doctors explain things well.
Happy with everything
November 2, 2018
Generally you can get appointments when they are needed. You may have to wait for a while on the phone but the new queue system is better. I'm quite happy with everything. Nurses are especially good, they are very caring and do all they can for you. The doctors are good but the 10 minutes they have with you isn't quite enough and they are pushed for time.
Easier to get appointments
November 2, 2018
You can now get appointments more easily compared to a couple of years ago. I would like more permanent GP's on staff as they are quiet reliant on locums. There is generally quite a high turnover of staff which is a shame. With today's technology it would be good to be able to contact the surgery out of hours, especially when you know an appointment will be required. However, it is important not to forget that some people don't have access to online services. Care has been very good and getting a home visit recently wasn't difficult and the doctor came out quickly.
More advanced appointments would be good
November 2, 2018
No real problems. It's not too bad getting appointments but there is limited choice. The queue system on the phone this morning did take about 20 minutes to get through however, it does at least allow you to do things while you're waiting. I'm fairly happy with the care and advice given but it would be nice for more advanced appointments to be available especially for non urgent issues where you need to be able to plan more.
Would like to see a permanent doctor
November 2, 2018
I haven't had any problems really. I would prefer more continuity with a permanent doctor as you do see a lot of locums. I tend to visit the surgery to make my appointments rather than calling as it's easier to get an appointment that way.
Accomodating surgery
November 2, 2018
A really good surgery, very accommodating and obliging. The nurses have been brilliant and reception staff are very helpful. Getting a home visit recently was easy and having a chat with the doctor on the phone the same. When seeing the nurse practitioner they will always call in the doctor if they are concerned. I am slightly concerned how the surgery will cope with additional housing in the village.
Getting appointments isn't an issue
November 2, 2018
I've never had any problems getting appointments, it isn't an issue. The phone queue system now in place is an improvement but I don't particularly like the music that plays. Even if you call later in the morning you will get seen.
Friendly staff, building needs some tlc
August 20, 2018
Friendly approached reception staff and doctors.
