Debenham Group Practice - Debenham
Feedback Rating
Based on 389 reviews
Reviews (389)
Triage system has worked well
August 5, 2021
For me the triage system where the doctors call you back works well and it means you only visit the surgery when needed. It also seems to have reduced the waiting times to be seen when attending an appointment. The changes that have been put in place seem to have had a positive effect.
Great nurses
August 5, 2021
I injured my finger and visited the nurses for them to assess and then dress the wound, which they have been great at. The reception staff at Grundisburgh, my normal surgery are brilliant so helpful and friendly, they are great at what they do and how they are with you. I've come to Debenham today and wasn't really sure what I was meant to do on arrival as each site seems to vary a bit but treatment and care as normal has been great. A bit more clarity about what to do on arrival would be nice, as don't want to do the wrong thing.
New to the practice but very pleased
August 5, 2021
I transferred to the practice fairly recently after experiencing difficulties at my previous practice. Registering was really quick and simple and the receptionists whenever you speak to them are really lovely, so friendly and cheerful. As soon as we were registered they arranged for my young daughter to have her immunisations quickly as they had not been done by the normal dates at the last practice. Really impressed with everything.
Excellent care received
June 15, 2021
Always receive excellent care in a very professional and courteous manor . Never have a problem getting an appointment.
resetting password
May 26, 2021
Fantastic. so helpful and quick.
Friendly, Efficient and Helpful.
February 15, 2021
I have had blood tests and collected prescriptions during Covid. At all times I have found the staff to be very helpful and friendly and observant of safety procedures without being officious.
Kind, courteous, professional service.
February 14, 2021
Managed my health care demands both surgical and medical without fuss. Kept clear and informative dialogue at all times with follow up when needed.
Wonderful relationship with my GP.
February 14, 2021
I absolutely trust my GP to have my best interests at heart and we have a great "working" relationship. Also find the nursing & pharmacy staff to be top rate. The only problems I come across with the practice are that it can be hard to get to see a preferred doctor soon (it depends on how lucky you are - the docs are spread over 3 sites so I do understand why), and occasional crossed-wires between medical staff and the pharmacy, usually down to me speaking to someone who doesn't know me, and computer glitches. Also the drug delivery to the surgery can be patchy for certain meds, but that's outside their control. They keep us updated when possible.
Excellent Doctors and Pharmacy
January 5, 2021
Medals due all round
Good
January 2, 2021
I would like more info about the Covid vaccine on the website even if it says we have no news about it. Everyone must be wondering when they will get their jab but there is no mention of it on the web site.
